Organizational Overview:

The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3), tax-exempt, private, non-profit corporation. The organization’s mission and strategic focus is to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC works in close collaboration with the Cincinnati corporate community and City of Cincinnati to carry out its mission. With an annual operating budget of $20 million, the organization has a team of approximately 170 full-time staff and 180 part-time staff engaged in real estate development, real estate management, civic space management and programming and business district management.

• Real Estate Development - To date, 3CDC has played a direct role in nearly $1.7 billion in development projects in downtown Cincinnati and the adjacent neighborhood of Over-the-Rhine. In completing over 100 development projects, 3CDC has reimagined key civic spaces, added market-rate and affordable housing to the urban core and created density through mixed-use residential and office projects that support local small businesses.

• Real Estate Management - 3CDC leases and manages over 660,000 square feet of commercial space and over 5,100 parking spaces with annual operating revenues exceeding $32 million.

• Civic Space Management and Programming - 3CDC manages and programs six civic spaces – Fountain Square, Washington Park, Ziegler Park, Memorial Hall, Court Street Plaza and Imagination Alley. 3CDC hosts nearly 1,600 free family-friendly events each year at these spaces.

• Business District Management – The organization manages two special improvement districts – the Downtown Cincinnati Improvement District and Over-the-Rhine South Special Improvement District – providing clean and safe services, homeless outreach, beatification efforts and marketing support to both districts.

Job Summary:

The Customer Service Representative (CSR-Event) assists the Operations teams and other seasonal staff in facilitating event beverage sales at 3CDC managed civic spaces. CSRs are integral to our success at supplying a quality experience to each and every visitor to our public spaces. Primary responsibilities include bartending and bar support. The CSR is also responsible for adhering to company policies to maximize sales and minimize error, allowing the public spaces to meet their revenue goals. This is an hourly seasonal position.

The CSR-Event is responsible for working with the 3CDC staff to (1) provide top level customer service to all visitors within our civic spaces and entertainment districts. (2) achieve a mission of “class A” physical maintenance of our civic spaces and entertainment districts, and (3) ensure safety for the residents and patrons of our civic spaces and entertainment districts.

Tasks:

• Ensuring each patron at our events has an enjoyable and safe visit by tending to all needs as directed by supervisors and coordinators.

• Assisting with event setup, beverage sales setup, beverage sales tear down, and event teardown.

• Deliver quality customer service experiences by appropriately addressing patron needs to increase guest satisfaction and drive sales.

• Drive traffic to our revenue generators by engaging patrons through communication, information, and hospitality.

• Operate POS register system for beverage sales, ticket sales, and/or merchandise.

• Prepare and serve beverages (you must be at least 21 years old to serve alcohol).

• Follow all loss prevention and cash handling policies and procedures, including completing transactions, making change, counting tills, securing cash and currency, and completing daily paperwork.

• Maintain the safety and cleanliness of employee bathrooms, offices, supply rooms, common areas, and beverage storage areas to support the efficiency of the civic spaces.

• Other duties as assigned.

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.

Qualifications:

• Excellent customer service skills.

• Ability to work extended and flexible hours including nights, weekends and holidays.