Job Title: Operations Support Specialist

Location: Cincinnati

Reports to: Associate Director of Transit Operations

Department: Operations

FLSA Status: Non-Exempt

Company Overview: Adsposure is a nationwide, full-service Transit Media advertising company. We know Transit graphics and we know advertising – a rare combination that gives us unique insight to the many optimal uses of Transit Advertising. Transit Authorities and marketing teams rely on us to ensure projects and orders are executed successfully without compromising transit authority operations.

Position Overview:

The Operations Support Specialist is responsible for the coordination, oversight, and completion of timely feet graphics installations. This role works closely with internal sales, design, print and installation teams as well as external vendors.

Principal Duties and Responsibilities (Essential Functions):

• Collaborates with other departments to ensure successful project completion.
• Acts as primary internal and client contact to keep informed on project deliverables and progress.
• Reviews orders for accuracy and processes pertinent order information.
• Efficiently and effectively manages order entry workflow.
• Gathers and completes documentation necessary to keep project(s) on schedule within the ERP system.
• Identifies, negotiates with, secures, and schedules sub-contractors for projects.
• Fosters strong, long-term working relationships with sub-contractors.
• Manages the internal installation schedule in collaboration with customer, sales, installation team, and sub-contractors to meet standard lead times.
• Responds to customer concerns and provides excellent customer service during and after installation.
• Manages POs and vendor invoices in coordination with the finance team.
• Contributes to team effort by accomplishing related tasks as assigned.
• Works with other internal departments on process improvement.

Qualifications & Skills

• High School Diploma or equivalent required; bachelor’s degree or equivalent experience strongly preferred.
• Microsoft Excel, Microsoft Word, Microsoft Outlook, and Teams knowledge required.
• Understanding of project management principles and best practices.
• Strong planning, organizational, and time management skills.
• Ability to quickly pivot in a fast-paced environment.
• Strong verbal and written communication skills
• Customer service oriented.
• Ability to work independently or in a team.
• NetSuite knowledge is considered a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits:

• Health, Dental & Vision
• PTO Program
• 401K (Company Matched)
• Volunteer Hours

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.