POSITION SUMMARY:

The Customer Succes Specialist I plays a critical role in enhancing the effectiveness of the sales team by providing comprehensive support to sales representatives, support territory-related activities, and serving as a key liaison between hospitals, field-based reps, and internal staff. This position demands a proactive approach to problem-solving and the ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Handle and prioritize phone calls from field personnel and customers, ensuring timely responses and resolutions.
• Assist in resolving customer inquiries and maintaining strong customer relations by proactively identifying and addressing potential issues.
• Complete administrative tasks, input customer information into databases for documentation, and ensure data accuracy.
• Process orders efficiently, coordinating with relevant departments to ensure timely fulfillment.
• Provide technical support and training to field-based personnel and customers as needed, enhancing product understanding and usage.
• Manage inventory for field-based personnel, including tracking and reporting stock levels to ensure availability.
• Collaborate with cross-functional teams to identify and implement process improvements that enhance sales support functions.
• Participate in training programs to improve product knowledge and customer service skills, contributing to overall team development.

ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:

• Regular and predictable work performance
• Ability to work under fast-paced conditions while maintaining accuracy and attention to detail
• Exercise sound judgement and decision-making skills in various situations
• Prioritize various duties, multitask effectively, and adapt to shifting priorities
• Foster collaborative relationships with colleagues and stakeholders to achieve common
• Additional duties as assigned

BASIC QUALIFICATIONS:

• High school diploma.
• 1-3 years of prior customer service or related experience.
• High level of accuracy with data entry and attention to detail.
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in PC-based systems and familiar with Microsoft Office applications.
• Knowledge of commonly used concepts, practices, and procedures within the sales arena.
• Professional demeanor in interactions with customers and colleagues.
• Adept at problem-solving and capable of handling complex inquiries.
• Eagerness to learn new skills and acquire knowledge relevant to the role.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or demonstrated equivalent combination of education, training, and experience.
• Experience supporting field sales teams

OTHER REQUIREMENTS:

• Ability to regularly walk, sit, or stand as needed
• Ability to occasionally bend and push/pull as needed
• Ability to pass pre-employment drug screen and background check