Position Summary:

The Junior Operations Coordinator will be responsible for managing complaint handling, goods return handling, and Service Database administration processes, together with the Senior Operations coordinator. This position will be for 40 hours a week. In more detail:

What you'll be doing:

Complains Handling

• Making sure all the EU complaints are correctly maintained/processed within the desired timeframes.
• Accurately maintaining the EU complaints dashboard.
• Communicate all the EU complaints with the suppliers according to their regulations.

Returns Handling (RMA’s)

• Manage all the returns related to complaints. This includes hardware returns to the EU Distribution & Service Center, AtriCure disposable returns to US headquarters, and combinations of these two.
• Manage all the shipments related to disposable returns (trunk stock, consignment, hospital).
• Manage all the shipments related to hardware exchanges.
• Manage all the (spare) parts shipment related to customer/on-site service engineer needs.

CRM-FS

• Creating and Manage FS Cases
• Creating service quotes for customer owned activities
• Creating Work orders for requested/needed service activities
• (Spare parts) inventory handling. Book out (spare) parts related to work order activities
• Create Service invoices according to quotes, service activities and/or service contracts

A little about yourself:

• MBO degree
• Minimum 2-3 years’ experience in supply chain, customer service or sales support
• Strong written/verbal communication in English
• Ability to work in a variety of systems (ERP systems, CRM, Service Management Systems, WMS/TMS)
• Strong MS Office skills
• Written/Verbal communication in German is a benefit

What We Offer

With AtriCure, you'll get the opportunity to work with a team that is passionately dedicated to improving the lives of patients with Atrial Fibrillation worldwide. It is also a company that will invest in your professional development to help you grow and be successful in your role.

In Addition, AtriCure Also Provides:
The chance to work with an international team with more than 20 different nationalities, with 130 international employees (on-site and in the field) which makes it a dynamic place to work.

The offer includes a competitive base salary, Company Bonus plan, training and development opportunities, 28 days’ annual paid leave, 2 days’ volunteer time off + 1 cultural heritage day per year, mental health support benefit, and dynamic company events.

Our Process

Please apply through LinkedIn or on our website. We would like to get to know you better so please feel free to share ample information about yourself and why you are interested in working with us. Once we have your application, our International Recruiter will contact you to find out more about your background and your expectations. The next steps include a meeting with the hiring manager to focus on key information about the role and to potential fit into the team. If this round is successful, you will get to meet a few of our team members to give you diverse perspectives about AtriCure. After all the interviews, we conduct reference checks to help us make the final decision.

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