POSITION SUMMARY:

The Customer Success Manager, Sales Operations - APAC, will be responsible for the overall management of day-to-day customer success activities supporting the AtriCure APAC sales teams. This entails working with all functional groups to support the sales process. Essential position duties include but are not limited to customer relations development, support of sales rep activities as it relates to the direct and distributor markets, build out and management of sales support team, and creation and implementation of strategies that comply with AtriCure’s quality and regulatory requirements for succeeding in the APAC marketplace.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Assist in market expansion activities directed by the Sr. Director of Sales Support.
• Through the guidance of the Sr. Director of Sales Support, will collaborate with regional and country leadership to establish, coordinate, and scale commercialization strategies that accelerate growth, strengthen sales execution, and enhance AtriCure’ s standards of excellence.
• The ideal candidate will demonstrate strong commercial acumen, a deep understanding of how to align with customers, able to build and execute processes for sales orders, customer service, and should have a proven track record of leading and inspiring others across diverse cultures and markets while communicating with clarity, empathy and impact.
• Help build and support Sales Support processes for the APAC region which may include gathering information for tender submissions, quote generations, and new market entries.
• Assist in market expansion projects that may include validating inventory levels with distributors, deepening relationships with customers, setting up processes and serving as the main point of contact for updates.
• Acting as liaison between APAC and U.S. teams to relay forecast data, communicate challenge areas, bring forward recommendations and other operational tasks that support the Asia sales teams.
• This management position is a non-sales role that requires developing a high-performance customer service team to support a partnership with customers, distributors, field sales teams and leadership.
• Align business priorities, deploy resources effectively, and ensure consistent field execution.
• Core areas of responsibility include strategic planning, sales support, team development, process and performance optimization.
• Work closely with various corporate business units and enabling functions to align and implement new strategies and/or programs prioritized by regional and market leadership.
• Generate metric reports and provide insights for sales management.
• Facilitate successful implementation of new programs through the service and sales organizations by ensuring a well-defined, thorough and efficient sales process is in place for launch.
• Manage sales order processing in accordance with internal auditing requirements.
• Manage product constraints that could impact orders from shipping.

BASIC QUALIFICATIONS:

• Applicant must reside in APAC.
• Candidate must speak English and Japanese
• Minimum of 5 years of Customer Service Managerial experience or 5+ years of commercial leadership or management experience.
• Understands how to successfully implement sales order processes.
• Clear ability to work effectively across various functions and business units.
• Proven ability to inspire and influence diverse teams and cultures.
• Considerable expertise presenting and defending evidence with leadership and customers.
• Excellent verbal and written communication skills with customer first / patient first values.
• Depending on applicant’s location, travel required (up to 50+%).
• Minimum BS/BA Degree required.
• Ability to be strategic vs. task list oriented.
• Multi-lingual (Japanese, Mandarin, etc.), Fluent in English.

What We Offer

With AtriCure, you'll get the opportunity to work with a team that is passionately dedicated to improving the lives of patients with Atrial Fibrillation worldwide. It is also a company that will invest in your professional development to help you grow and be successful in your role.

In Addition, AtriCure also provides:

• The chance to work with an international team with more than 20 different nationalities, with 130 international employees (on-site and in the field) which makes it a dynamic place to work.
• The offer includes a competitive base salary, company bonus plan, commuting allowance, training and development opportunities, annual paid leave, 2 days volunteer time off + 1 cultural heritage day per year, mental health support benefit, and dynamic company events.

Our Process

• Please apply through LinkedIn or on our website. We would like to get to know you better so please feel free to share ample information about yourself and why you are interested in working with us.
• Once we have your application, our International Recruiter will contact you to find out more about your background and your expectations.
• The next steps include a meeting with the hiring manager to focus on key information about the role and to potential fit into the team. If this round is successful, you will get to meet a few of our team members to give you diverse perspectives about AtriCure.
• After all the interviews, we conduct reference checks to help us make the final decision.

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