Job Description:

Job Title: Senior Network Firewall Operations Engineer

Corporate Title: Vice President

Location: Chester

Role Description:

The technology areas of focus for the Perimeter Security Technology Operations Specialist II includes edge-network security via firewall and intrusion detection/prevention technologies. Technology Operations Specialist II are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the candidate, the department, and the firm at large. The Perimeter Security Technology Operations Specialist II will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value.

The Team:

The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies. The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based. The team has a close working relationship that supports each other and is considered a high performing team. The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specifically the US, Singapore and India).

Core Skills:

• Level 3 Escalation point for Operational support of Network Perimeter Security technologies
  • Fortinet, Checkpoint, and Trend Micro
• Technical areas of focus include but are not limited to firewall, network address translation, routing, and intrusion detection/prevention systems
• Proactive network reviews including
  • Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack
• Mentorship of Production Services Specialists and technical leadership within the team
• Work with senior team members to validate impacts and communicate to all stakeholder’s technical status updates
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and knowledge management sites are up to date and available for use during triage
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
• Adhere to design standards and global design authority processes and procedures

• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

Required Skills:

• Expert experience with Network technologies
  • Firewall Technologies (Fortinet and Checkpoint) – Controllers, Management Platforms, Rule/policy review and Tunnelling protocols (SSL/TLS, IPSEC, GRE)
  • Network Resiliency – HA-local failover, backups
  • WAN/MAN, LAN, TCP/IP, DNS, UDP, Latency, VRRP, BGP, Multicast, IPv4, IPv6, VPN
• Expert experience with troubleshooting complex networking problems
• Experience as technical level escalation and/or lead
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
• General experience in Network Automation tools and processes
• Self-starter/self-directed, organised and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Strong verbal and written communication skills and ability to work with all levels of management
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

• Experience in Networking-related disciplines within a design, implementation, or operations role
• Relevant Industry certifications in Network Technologies

• Cloud or SDN knowledge and experience
  • Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
  • Experience with SDWAN, preferred if on CloudGenix
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies
  • WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

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