Job Description:

Class Start Date - 7/3/2023

Schedule: Monday - Friday 6:00am-2:30pm

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Within our Fraud Detection unit, we’re looking for teammates who can help us meet the needs of our clients and the bank by reviewing potentially fraudulent activity, mitigating loss and remediating client impacts.

As part of our Fraud Application Team, detection analysts perform complex reviews of potentially fraudulent credit card applications to determine whether the true client actually applied for the product. This role does involve some inbound and outbound phone-based client interaction as needed to verify information on the application. Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth.

As a senior fraud analyst, you can look forward to

• Protecting our clients. Making them aware if their personal information has been compromised and letting them to know we’re here to help them every step of the way.

• Educating clients. Informing them on how to protect their information and avoid scams.

• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.

• Opportunities to connect with experts.

• A world-class suite of employee benefits.

We’ll help you:

• Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.

• Provide clients with a personalized experience by helping them – through exceptional client care – navigate fraud/security events.

• Continuously learn fraud trends by using resources and technologies to optimize judgmental reviews.

We’re a culture that

• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

• Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients around the world.

• Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their backgrounds or experiences.

• Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

• Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

This role is responsible for reviewing complex products for the prevention and detection of possible fraud. These individuals are responsible for research and analysis of account activity to assess levels of risk and fraud. They complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. In addition, they may perform functions related to research and resolution of fraudulent activity and service support.

Required Skills:

• Ability to research information through multiple systems, in order to make judgmental decisions based on the data reviewed.

• Strong sense of urgency and ability to work in a fast-paced, ever-changing environment with a focus on risk mitigation and client experience.

• Comfortable taking inbound and making outbound calls to clients.

• Communicates effectively and confidently.

• Ability to learn and adapt to new information and technology platforms.

Desired Skills

• Prior experience in a fraud related role.

• Experience working in an environment where both individual and team goals are met or exceeded routinely.

• Strong analytical and organizational skills and ability to solve complex problems by reviewing related information

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 6:00am - 2:30pm

Referral Bonus Amount:

600