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Sr. Business Control Specialist - Global Operations

Bank of America

Bank of America

Multiple locations
Posted on Thursday, June 29, 2023

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise Job Description:

The candidate will support the Monitoring & Inspection team in mitigating risk across the Global Banking & Global Markets Anti-Money Laundering (GB & GM AML) organization and program. Provides support for control design and execution and directly supports the QC Program through various initiatives to drive process improvements and control performance sustainability. This role requires a strong operational risk and compliance background, and understanding of AML requirements. Acts as an ambassador of the risk culture. Incumbents typically have over 3+ years of quality assurance, compliance, audit, and/or business controls experience.

Job Description:

The candidate will support the Monitoring & Inspection (Quality) team in mitigating risk across the Global Banking & Global Markets Anti-Money Laundering (GB and GM AML) program. The candidate will lead the creation and review of audit, regulatory, and compliance evidence and response requests related to Financial Crimes compliance across 39 jurisdictions, inspection results and BAU identified opportunities.

Responsibilities may include:

  • Drive timely, clear, and accurate responses to audits/exams and GFC inquiries, walk throughs, and deliverables across all requests

  • Lead the creation, collection, and review of evidence and response for Regulatory Exams, Internal Audits and other reviews conducted.

  • Management of audit issue action steps owned by the team

  • Coordinate the intake, tracking, and oversight of audit, exam, and issue related requests, ensure proper governance and protocol is followed; assist with preliminary research and response tracking

  • Partner with Process Design and interact with Process Owners to facilitate test design, process improvement, and SPI maintenance

  • Act as support and secondary reviewer for governance materials utilized for various forums

  • Lead the consolidation and reporting of all metrics for various scorecards and forums

  • Support the completion and distribution of monthly communication related to results

  • Support or lead the implementation of various special projects designed to further mitigate risks and drive operational excellence within the GB & GM AML program

Required Skills:

  • 5+ years’ experience with an internal audit, testing, risk management, process improvement, compliance, or front-line control role

  • Experience with AML/KYC due diligence processes including the oversight of quality

  • Project Management skills and ability to manage various project timelines with multiple competing priorities

  • Strong verbal and written communication skills as well as interpersonal skills

  • Ability to read and understand complex matters, anticipate risks, and summarize key information

  • Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent

  • Strong research and analytical skills and attention to detail but in context with broader business landscape

  • Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.

  • Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting

  • Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way

  • Proficiency with MS Office suite with an emphasis on Excel with the ability to perform intermediate analytical tasks

Desired Skills:

  • Working knowledge of Risk, Quality Control/Assurance Framework

  • Foundational knowledge of general bank policies specific to data and privacy

  • ACAMS Certification

  • Bachelor’s degree or equivalent experience

Job Band:



1st shift (United States of America)

Hours Per Week:


Weekly Schedule:

Referral Bonus Amount: