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Media Monitoring Analyst II

Bank of America

Bank of America

Marketing & Communications, IT
Multiple locations
Posted on Sunday, October 22, 2023

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!


Bank of America’s Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting covering our brand, the financial services industry and the environment in which we operate.   

We are looking for an experienced Media Monitoring Analyst to join the EMM team to support growing demand across many lines of business.  

Qualified candidates need to exhibit the following skills:

  • Strong knowledge and hands-on experience using media monitoring analytic platforms

  • Ability to create and maintain complex data structures to support research in a changing environment

  • Understanding of the macro social media environment and industry overall

  • Strong writing skills; can distill insights into crisp format at the level of detail appropriate for the audience

  • Experience with data verification, quality control and analytics

  • Deep understanding and experience in risk identification and assessment

  • Attention to detail and ability to analyze data at a tactical quantitative and strategic qualitative level

  • Ability to synthesize data into meaningful business insights including engaging visualizations

  • Constructs complex queries and rules using Boolean logic to maximize results in different tools

  • Ability to work closely with internal business partners to explain the impact of data and findings

  • Comfortable handling multiple types of reports with tight deadlines and large amounts of data

  • Research background and experience with a brand, agency, or social media tool provider.

This role will:

  • Participate in active monitoring and reporting of key themes, trends, and emerging topics.

  • Recognize and address and inconsistencies or inaccuracies in tools, data, analytics  

  • Continually improve data quality within analytical models

  • Work individually and as part of a team in a collaborative process to create deliverables

  • Prepare deep-dive analysis of social discussion around topics, themes, events, and the macro business environment.  

  • Leverage our suite of tools to manage, and analyze data, produce metrics, visuals, and analysis

  • Adhere to departmental processes and guidelines, standards, and quality assurance routines

  • Connect key insights to business outcomes during the analytic process

  • Work closely with internal business clients and our outside partners

Required Capabilities:

  • Expert skill level in social media monitoring tools, such as Brandwatch, Talkwalker, or Sprinklr

  • Strong analytic background and business acumen

  • Ability to present findings in form of polished deliverables with actionable insights, engaging visuals and supporting facts

  • Financial services industry background a plus


1st shift (United States of America)

Hours Per Week: