Payment Terminal Product Manager
Bank of America
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Our product organization is growing, and we are seeking a product manager to join our hardware merchant solutions team.
The Payment Terminal Product Manager will play a key role in defining and executing the product strategy and roadmap for payment terminal solutions across our multiple platforms. In this role you will be responsible for the end-to-end delivery of Ingenico software and terminals solutions. This may extend to other manufacturers in the future. You will work closely with cross-functional teams, including software development, design, commercialization, sales, and operations, to deliver innovative and customer-centric payment solutions.
•Develop business cases for new products and features.
•Engage with our client facing teams to fully understand the needs of current and prospective clients.
•Define the roadmap, product requirements, create user stories and define acceptance criteria.
•Own and maintain the terminal product roadmap including ongoing prioritization/backlog.
•Partner with cross functional commercialization team to develop go-to-market plans, product messaging, and sales enablement materials.
•Closely collaboration with the merchant operations team to ensure optimal client experience related to client terminal activation and support.
•Serve as escalation point and SME to production support team for issues/incident resolution management.
• Exceptional critical thinking, troubleshooting, written, and verbal communication skills.
• Ability to think strategically and critically while also being able to execute at a tactical level.
• Executive level presentations
•Strong understanding of the payment terminal ecosystem including working with terminal manufacturers.
•Multi year experience with semi integrated model, android OS, UI/UX.
•Technical knowledge and experience with EMV, contactless, encryption and tokenization.
• Experience leading cross functional teams with success.
• Ability to engage directly with software developers with experience in Agile and Scrum methodologies.
• Ability to understand how to navigate challenges and make recommendations/decisions around tradeoffs to continue achieving goals.
• 5-7 years of payments experience
• Technical Writing
• Experience supporting enterprise clients
Shift:1st shift (United States of America)
Hours Per Week:40
Learn more about this role