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Infrastructure Engineer Lead - GBS IND

Bank of America

Bank of America

Other Engineering
Chennai, Tamil Nadu, India
Posted on Thursday, November 2, 2023

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Technology Infrastructure Production Support, part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world

Job Description*

The technology areas of focus for the role includes, Data Center and end user networks, public and private Network Transport and Optical systems and emerging technologies (Switched-Ethernet, LTE, etc.), Corporate/Branch and Building Networking including Wireless.  Knowledge in related technology areas such as Voice and Voice over IP (VoIP) solutions is a plus.  Network Appliance, Video and Unified Communications knowledge are important.

This role also provides senior networking technical support to Network Operations and partners with the Design and Architecture Engineering teams.  An understanding of the role of Operations; troubleshooting practices and the use of proactive and reactive tools is important to the Data Network Implementation Engineer’s role.  They must be mindful of how their role impacts the firm’s business and reputation.  Concepts such as driving value, always delivering quality, and understanding how their work impacts service resiliency (C&R) are important.  Understanding risk and having strong decision-making skills on assessing risk to the production network is essential to the success of the Network Implementation Engineer.

This role is part of a global solutions and service delivery organization.  This position will interface with several collaborators; internal and external customers/suppliers/providers; architecture, product engineering, product management, finance and business management and operations teams.  At times, they may interface with various levels of senior management.  Strong written, verbal and presentation skills are a must.  The candidate must be able to work on their own and successfully in team settings of various sizes and locations.  Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the engineer, the department, and the firm at large. 


  • Candidate must understand how designs turn into Implementations that are based upon standards and defined strategies.  
  • Works with Design and Architecture Engineering in a “knowledge sharing” capacity in support of the team’s adoption and successful delivery of technology (new), systems or process changes.
  • Plays a strong role in project delivery lifecycle management.  Partners with the Design Engineering team to create Detailed Implementation Plans for all design, Test and Accept criteria, Back-Out and Validation plans and procedures.  Adheres to Project Close-Out practices such as asset tracking, inventories, chargeback, documentation and the related systems, tools, and process updates.   
  • The Implementation Engineer stands between the project manager, design engineer and operations.  They support initiatives as they transition between design, implementation, and operations.  They are active in all phases as an SME to support, solve program and facilitates decision making.  The goal is to help the orderly and timely execution of projects and initiatives in an optimal, strategic, and low risk way.
  • Role performs Q/A function prior to every implementation project.  Reviews a design and understands how it is based upon standards and how it matches to the “commission” details (installation, turn-up).   Any questions must be reviewed with the Design Engineer.
  • Technical areas of focus include but are not limited to WAN/MAN, Routing, Switching, Firewalls, Load Balancers, LAN, TCP/IP, DNS, UDP, Latency, NAC, QoS, CAC, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VNP, Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building wireless services (DAS) etc.  Knowledge of Cable Systems a plus.


Educations:  Bachelor degree in Engineering or Computer Science (Master’s degree preferred)

Certifications if any: NA

Experience Range: 8+ years of experience

Foundational Skills*

  • Must have strong CISCO NSO experience and general experience in Network Automation tools and processes.
  • Design, Implementation, Support Data Center SDN; ACI/NSX, Arista CloudVision is required
  • Design, Implementation, Support SDWAN is required, preferred if on Cloudgenix
  • Strong skills in Scripting required; Python, Ansible, PowerShell, 
  • Strong Automation Skills – Expect, Rancid, REST/SOAP
  • Must have software development experience, should think like a software developer.
  • Must have a strong knowledge of Network Security.
  • Must adhere to global design authority processes and procedures.
  • Must demonstrate good computer skills and the use of various applications such as MS Office, MS Visio are required.
  • The ability to assemble professional documents and artifacts.
  • Must have extensive knowledge and experience using (both reactively and productive) advanced tooling.  It includes but is not limited to Sniffer/wire Shark, Prognosis, Scripting, SolarWinds, HP NA/OpsWare/OpenView, etc.
  • Application experience with an innovation “mind-set” and how it impacts how engineering work gets done is important.  Coding and application design experience is a plus.
  • Is responsible for the quality of the service outputs of his/her work.       
  • Voice/VoIP/UC and Video knowledge (understanding of VoIP/UC systems (i.e., Cisco CUCM, AVAYA Communications Manager, Microsoft LYNC and Skype for Business, etc.) is important.
  • Crisis Management experience is a plus.

Desired Skills*

  • Leadership: Self-starter, self-directed and shows initiative.
  • Focused on execution, delivery, and commitment to dates
  • Can tie strategy and actions to business impact and results.
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally).
  • Strong written and verbal communications skills.  Ability to communicate and influence upward as well as laterally.
  • Organized and detail oriented; must have a strong technical acumen.
  • Ability to partner with others for the good of the initiative.
  • Bachelor’s degree in engineering, computer science, related field and or technical training.  Must have strong analytical skills.
  • Cloud or SDN knowledge and experience a must.
  • Wireless LAN: Aruba preferred
  • Associated certifications JUNOS/JNCP, Arista, Cisco CCVP, and CCIP-Voice are a plus.
  • Design, Implementation, Support Data Center SDN; ACI/NSX, Arista CloudVision is required
  • Design, Implementation, Support SDWAN is required, preferred if on Cloudgenix
  • Strong skills in Scripting required; Python, Ansible, PowerShell, 
  • Strong Automation Skills – Expect, Rancid, REST/SOAP
  • Experience working in an Agile environment
  • Strong background in IT service delivery role (i.e. engineering support for projects)

Work Timings : 2:30 PM to 11:30 PM

Job Location : Hyderabad/ Chennai