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Merchant Account Specialist

Bank of America

Bank of America

Sales & Business Development
Charlotte, NC, USA
Posted on Saturday, November 11, 2023

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us!

Centralized Merchant Account Specialists are responsible for managing day to day relationships with clients.  The primary responsibilities include retaining existing revenue, seeking opportunities to deepen solutions per relationship, net new opportunities for lower merchant revenues ($50K and below), manage pricing & profitability, and direct phone/web-based clients calling.

The MAS will liaise regularly with local Treasury Sales teammates (TAMS) on cross sale opportunities and IAs on fulfillment request & dedicated Bronze Servicing member for service requests. The MAS is responsible for coordinating regular relationship review meetings with the Treasury and client team and will look at any process inefficiencies, improvements and industry initiatives that would benefit the client.

MASs will work in partnership with Local Merchant Sales and Merchant Treasury Sales Officers and Relationship Managers to ensure clients are receiving excellent coverage, and will recommend changes when a move to local coverage or other options are appropriate.

• Originates new merchant business either self-sourced or in partnership with the banker and TSO
• Deep understanding of a client’s commerce ecosystem and the ability to consult on ways to integrate, cover industry standards and trends and BACs product solutions
• Main point of contact for contract negotiations, RFP, pricing
• Ability to appropriately drive solutions per relationship across the merchant solutions set - transarmour, equipment, IPP, etc.
• Work across a matrixed coverage organization to achieve objectives - working with banker and TSO to uncover opportunities, advise in the best way to target prospects and close new business
• Manage the existing portfolio of merchant clients looking for ways to examine the business, drive more volume, deploy more product and responsibly retain and grow revenue
• Be first point of call for bankers, TSOs and clients on merchant business, advice, portfolio management
• Provide strategic guidance to help clients stay ahead of merchant trends and be committed to delivering the solutions that make commerce easier

Required Skills:

• 2-5 years of direct sales experience or equivalent

• Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients
• Expert knowledge of POS (integrated/standalone) payment interfaces

Strong communicator that values giving and receiving feedback

• Person who can easily build relationships with clients and partners remotely

• Quick thinking, always learning and sharing knowledge

• Analytical, organized and able to use technology to deliver for our clients as this sales position is not in person

• Proven experience working in a fast‐paced environment as part of a larger team

• Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions
• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.
• Demonstrated effective communication skills, including written, oral and presentation skills.
• Effective planning, prioritization and time management acumen.
• Ability to coach colleagues with less experience and/or knowledge, as necessary.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook, OneNote
• Ability to quickly learn various sales applications

Desired Skills:

• 2-5 years of Core Acquiring (Credit/Debit) industry experience
• 2-5 years of sales/portfolio management experience, including C-level sales

 Bachelors or equivalent preferred       


1st shift (United States of America)

Hours Per Week: 


Learn more about this role