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Governance and Regulatory Business Support Manager

Bank of America

Bank of America

Customer Service, Legal
London, UK
Posted on Wednesday, November 15, 2023

Job Description:

Job Title: Governance and Regulatory Business Support Manager

Corporate Title: Vice President

Location: London

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

Role Description

An exciting opportunity has arisen with The Business Governance and Regulatory Implementation Team which is responsible for end to-end solutions to regulatory and business governance across Global Markets. 

Team members act as project managers and thought leaders for large strategic and regulatory change projects that impact EMEA GM. These can involve all parts of GM including Sales, Trading, as well as related teams in Legal, Compliance, Risk, Operations and Technology, both in the region and more globally. These projects are typically high profile and involve a high degree of strategic problem solving to ensure regulatory and/or commercial viability.


  • Project management, both on an end-to-end basis, and/or discrete sub-components

  • Ensure appropriate control frameworks are established by working with relevant teams, support, and control partners

  • Running or supporting governance routines to facilitate key deliverables

  • Supporting or reviewing underlying legal/regulatory requirements with key stakeholders to determine business impact and appropriate response

  • Preparedness to challenge interpretations to ensure commercial and regulatory considerations are balanced

  • Collaborating with Business, Compliance and Legal teams to design and deliver training on key regulations / strategic projects

  • Delivering process walkthroughs, and appropriate ‘audit trail’ on project work

  • Support or lead on key regional and global initiatives to ensure consistency and to identify/resolve any overlaps or conflicting guidance by business/jurisdiction

What we are looking for

  • Excellent communication skills with the ability to simplify complex information

  • Critical thinking/problem solving skills

  • Excellent attention to detail

  • Experience of working with technical teams and translating technical concepts to business audiences

  • Ability to work well in collaborative team environment, but also independently run initiatives

  • Excellent time management skills and ability to manage multiple competing/concurrent activities.

  • Proficiency in Excel, Word, and Power Point

  • High proficiency in data aggregation, integration, and analysis  

  • Extensive experience of Project Management and knowledge of how programs run

Skills that will help

  • Familiarity with Global Markets businesses (Fixed Income Currency and Commodities, Equities, Prime Brokerage, Futures & Options, etc...)

Benefits of working at Bank of America

  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

  • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

  • 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 

  • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

  • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

  • Access to an Employee Assistance Program for confidential support and help for everyday matters

  • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

  • Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.