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Ops Professional Markets - Global Operations

Bank of America

Bank of America

Jacksonville, FL, USA
Posted on Tuesday, January 30, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This position will be on the Product Data Services team that is within Global Data & Reporting Operations. Subject Matter Expert for financial instrument reference data across multiple platforms. This role directly faces off with trading desk to provide daily support of trading activity. This candidate must be able to provide guidance and direction on daily activity and escalations to management and the members of the team globally. Candidate must offer premium client service to internal BofA business partners/client relationships, handling client escalations and managing to deepen those relationships and have holistic understand of the front to back impact for the life cycle of a trade. You will be accountable to provide consistently high level of data reconciliation, achieved by continual research, comparing and cleansing of product data versus various vendor sources and internal databases. Develop and implement plans to adapt and comply with market changes, key initiatives, regulatory changes within the product space. Identify opportunities for process enhancements and risk mitigation, establish requirements for changes and work with technology partners to implement solutions. You will be the main point of contact for business partners/clients on all operational issues and will act as advocate to ensure clients’ needs are met. Ensure cohesive relationships with and manage Global Business Solutions partners in India. Candidate must be self-starter, working independently to assess processes and risks and develop strategic solutions to improve operations.

This role is responsible for providing analytical support in a Global Markets operations function for one or more operations product areas. These individuals are responsible for the analysis and resolution of highly complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. They may manage projects and/or the introduction of new initiatives, systems, products/services and processes and coordinate necessary expertise across multiple operations functions and/or products.


Acquire and continuously develop in depth knowledge of products and processes to support resolution and escalation of financial instrument data discrepancies and challenges
Oversight of partner team in India, ensuring day to day instrument setup and maintenance is completed accurately and client requests are met within the established SLA
∙ Provide excellent client service to internal business partners and serve as primary point of contact
Accountable for ad hoc projects for new processes / industry initiatives and liaise with technology, internal business partners and vendors to identify and resolve root cause of problems and devise solutions for enhanced efficiency and risk mitigation

Confirms loan documentation for accurate trade settlements
∙ Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
∙ Manages post-trade management and logistics, settlement pricing and closing coordination
∙ Analyses and resolves highly complex operational problems
∙ Supports ad hoc projects for new processes or industry initiatives
∙ Processes loans end-to-end with accurate data input into various credit and operating systems

Required Skills:

∙ Presentable, confident, well organized and client focused.

∙ Excellent communications skills and ability to present to an audience

∙ Ability to work under pressure in a team environment

∙ Ability to manage multiple competing priorities and projects at any time

∙ Ability to effectively establish and maintain relationships and control in a virtual setting

∙ Self-motivated and strong leadership ability. Candidate must manage own time against deadlines and know when to escalate

∙ Previous experience within an operations role

∙ Knowledge of Operational Risk and financial instrument products

∙ Analytical and intellectually curious with problem solving skills

∙ Possess strong desktop skills in Excel

∙ Decision Making

∙ Conflict Resolution

∙ Change Management

∙ Critical Thinking

∙ Data Analysis

∙ Learning Agility

∙ Strategic Thinking


1st shift (United States of America)

Hours Per Week: