Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Bank of America's Enterprise Credit Analytics & Technology Strategy (ECATS) is responsible for aggregating and delivering high-quality global banking data for enterprise use. The team uses technology, advanced analytics and our data to drive credit revenue growth, reduce expense and risk, and increase client value. ECATS drives portfolio optimization and pricing strategy, develops business intelligence reporting to provide relevant and timely information to the credit organization, and leads efforts across Global Banking to ensure compliance with enterprise data-related standards and initiatives.

ECATS is seeking an experienced Business Support Manager to join the COO, Analytics, and Business Intelligence Team.

Responsibilities
The candidate's responsibilities will include the following:
Leading strategy and execution of Enterprise Credit initiative funding processes, ECATS budget analysis and recommendations, and associate onboarding and training. Administers bank programs and policies applicable to ECATS. This includes close collaboration and management across each team within ECATS, Enterprise Credit, Global Banking / Digital, Enterprise Data Strategy, Finance, HR, and Technology teams to ensure an efficient, effective, and integrated approach to how we operate.

Required Qualifications:

• Critical thinker; ability to analyze problems and identify both tactical and strategic solutions to address
• 5 years' experience leading strategic initiatives and proven ability to translate strategy into action plans, define metrics and track progress
• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
• Highly organized with exemplary time management skills; able to effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment; detail oriented
• Ability to lead and influence stakeholders across multiple levels and organizations
• Excellent verbal and written communication skills; ability to simplify and summarize complex topics. Comfortable leading presentations
• Creative mindset, with the ability to constantly challenge the “status quo” to improve operational efficiency

Desired Qualifications:

• 10+ years of experience in financial services industry or experience in a related field
• Knowledge of the Enterprise Credit commercial lending lifecycle, including loan origination, sales, servicing, default management/loss mitigation, policy and procedures
• Strong business acumen, with an understanding of ECATS key business support partners within Enterprise Credit as well as HR and Finance.
•Ability to work on cross-functional teams, with the capability to adapt to changing business processes, technologies and environments.

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