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Business Control Manager - GCAOO QC/QA Manager

Bank of America

Bank of America

Quality Assurance
pennington, nj, usa · United States · Remote
Posted on Wednesday, July 3, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA team that is responsible for implementing the QC/QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.

The QC/QA Manager will lead a GCAOO QC/QA team responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements.

  • Responsible for overseeing QC/QA activities of a team of assessors focused on applying quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business.
  • Ensures the team executes in accordance to the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions.
  • Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
  • Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program.
  • Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. Interfaces with auditors, business and support leaders.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.


  • Minimum of 4 years’ experience in an Audit, Risk, Compliance, Business Control or AML environment
  • Strong understanding of risk management and core audit methodology principles and practices
  • Presentable, confident and client focused. Client facing experience or ability to conduct discussions with senior leaders in a confident manner
  • Excellent communications skills (verbal and written) with demonstrated ability to communicate effectively to an executive level audience
  • Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies
  • Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans
  • Ability to work under pressure in a team environment
  • Adapts well to changes and competing priorities
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds
  • Self-motivated and able to work independently. Candidate will be able to manage own time and know when to escalate


  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance


1st shift (United States of America)

Hours Per Week: