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SR Business Control Specialist - GCAOO QA Application Administrator (IQS)

Bank of America

Bank of America

Quality Assurance
pennington, nj, usa · Kennesaw, GA, USA · United States · Remote
Posted on Wednesday, July 3, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Profile Summary

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Incumbents typically have over 5+ years of risk management and LOB/ECF experience.

About This Team

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

Job Description

The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA team that is responsible for implementing the QC/QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.

The QC/QA Integrated Quality Solutions (IQS) Administrator role is responsible for maintaining the configurable elements for the centralized quality application, IQS. Executes various routines in support of the GCAOO QC/QC teams and horizontal lines of business. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the GCAOO QC/QA program. Interfaces with auditors, business and support leaders.

Role Responsibilities:

  • Maintains IQS control capabilities for functional entitlements, end-user field values, and Review Plan (test script) configuration.

  • Works with QC/QA teams and horizontal LOBs to develop and maintain IQS Review Plans, including the procedural steps for completing the review.

  • Manages the change control process and approvals for any change to QC/QA IQS Review Plans.

  • Executes periodic IQS Review Plan content reviews, ensuring test questions are current and up to date.

  • Supports IQS access management via the ARM process.

Job Requirements:

  • Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues.

  • Experience working with QA Teams and Business users.

  • Experience working with a technology delivery team

  • Highly effective relationship building and communication skills

  • Possesses excellent interpersonal skills to work well with managers and senior business leadership

  • Works well under pressure to meet tight deadlines

  • Acts quickly on issues and requests associated with business needs using the appropriate escalation path

  • Desired Qualifications

  • Experience executing the administration of a quality application such as NICE, Integrated Quality Solutions (IQS), etc.

  • Experience developing test scripts

  • Experience supporting end-users as an application SME


Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management


Problem Solving

Written Communications


Project Management

Result Orientation

Solution Delivery Process

Stakeholder Management

Attention to Detail

Business Acumen

Financial Management


Risk Management

Critical Thinking

Analytical Thinking

Data Management

Solution Design


1st shift (United States of America)

Hours Per Week: