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Business Support Manager

Bank of America

Bank of America

Customer Service
Boston, MA, USA · New York, NY, USA · Charlotte, NC, USA · United States · Remote
Posted on Friday, July 5, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Required Qualifications:

  • 5 or more years of experience in business support and risk management in a complex organization supporting senior leaders.
  • Strong analytical, risk management and organizational skills with a focus on attention to detail
  • Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.
  • Flexibility – ability to adjust to changing/competing priorities
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
  • Excellent written / verbal communication skills and executive presence
  • Advanced/Expert MS Office skills, especially Excel and PowerPoint
  • Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
  • Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
  • Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.
  • Organization, attention to detail and ability to handle sensitive business information is absolutely critical.
  • Prior experience managing multiple projects and adjusting to changing deadlines.
  • Resourceful – ability to navigate a large and complex organization
  • Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

Desired Qualifications:

  • Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.
  • Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.
  • Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
  • Prior experience managing multiple projects and adjusting to changing deadlines.
  • Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.

Minimum Education Requirement: Bachelor's Degree in related field or equivalent experience


1st shift (United States of America)

Hours Per Week: