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Production Services Specialist II - GBS IND

Bank of America

Bank of America

Hyderabad, Telangana, India · Chennai, Tamil Nadu, India · United States · Remote
Posted on Friday, July 5, 2024

Job Description:

About US

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Wholesale Banking Technology (GWBT) comprises of technology for Commercial, Corporate and Investment Banking Customers of Bank of America across the globe. The team works closely with the business and strategic partners to architect, design and develop applications for the Global Wholesale Banking Line of Business.

Job Description

An opening exists for an experienced production support lead within Global Wholesale Banking Technology & Operations (GWBT&O) team in India. The successful candidate will be part of Loan IQ Production Support team. He/she will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.


This position is a hands-on technical role that requires the candidate to be able to support incidents in the production environment and also provide release and health-check/monitoring support. The analyst will have strong Loan IQ production knowledge as well as significant production support experience.

  • Finastra Loan IQ product Hands on experience in Production Support role
  • Provide application support in accordance with standard guidelines within the agreed SLAs.
  • Debug and identify production issues by analyzing code, complex SQL queries & stored Procedures.
  • Handle daily Batch process (nightly LIQ core batch and custom batch Process)
  • Participate in high priority incident triage calls which may include but not limited to Code issues, data issues, Data Base server issues, data replication issues, application server issues and network issues.
  • Partner with Development teams to resolve issues and drive problem management.
  • Review service trends, identify incident reduction/effort reduction opportunities, communicate risk and propose technical solutions.
  • Monitor performance trends, system stability and initiate preventive actions proactively.


  • Experience Range – 8-10years
  • Education- BE/B.Tech/IT or Science graduates

Foundational Skills

  • Possess Strong Technical Knowledge on Finastra LoanIQ product – Batch, Processes, Integrations
  • Good understanding of LoanIQ base tables and linkage.
  • Intermediate Level - Functional knowledge on Syndicate loan processing.
  • Previous experience in handling LoanIQ production support incidents for a minimum of 3+ years
  • Experience working with US based Teams and Business users.
  • Hands on experience in handling daily core batch processing. Strong in SQL and debugging failed jobs
  • Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues.
  • Excellent spoken and written English and clear oral communication skills.

Desired Skills

  • Splunk, Dynatrace
  • ITSM Remedy

Work Timings

  • 6.30 AM IST to 3.30 PM IST & 10:30 AM IST to 7.30 AM IST
  • Weekend coverage on rotation and comp off provided for the same.

Location – CHN/HYD