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Product Governance Delivery Lead

Bank of America

Bank of America

Washington, DC, USA · Chicago, IL, USA · Denver, CO, USA · United States · Remote
Posted on Wednesday, July 10, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

If you are passionate about security and possess the skills and experience to make a difference, we encourage you to join us in our mission to safeguard our organization’s assets and protect against evolving cybersecurity threats. We are seeking a highly skilled and motivated Product Governance Delivery Lead to join our dynamic team within Global Information Security’s (GIS) Cyber Security Technology team. As the Product Governance Delivery Lead, you will support the team to develop and maintain the intake tools and processes, design and implement processes to ensure consistency of Product Management artifacts, act as a liaison between business and technology partners for awareness of security function activities and upcoming projects while working closely with Product Managers and Analysts.

Primary Responsibilities:

  • Develop and maintain the intake tools (JSM) and processes
  • Enhance and maintain the Product Management Playbook
  • Maintain Product Catalog and Ecosystem
  • Create routines, training and playbooks for the newly expanded Business Analyst team
  • Process Design excellence work to support continuous improvement across PdM
  • Serve on the CST Operating Model Governance and Oversight - Continuous Planning Cycle, Solution Delivery Model
  • Design and implement processes to ensure consistency of Product management artifacts
  • Provide PdM data and content for monthly Business Reviews
  • Assist with Executive vendor meetings and follow up
  • Support GIS Initiative Planning activities
  • Proactively identify opportunities to enhance existing processes, tools and workflows to improve the efficiency and effectiveness of product management
  • Create consistent security function materials and routines for horizontal functions
  • Coordinate updates to the team SharePoint
  • Manage application access requests
  • Serve as point of contact for coordinating initiative activities across the CST, Program Management, and GIS PMO

Required Qualifications:


  • 3+ years of experience in one or a combination of risk management, program/project management, product owner, agile training, business support
  • Technical knowledge of Jira
  • Strong communication skills both written and verbal
  • Strong analytical and problem-solving skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
  • Ability to navigate across complex organizations
  • Can bring order to chaos
  • BPMN – business process model and notation
  • Technical writing skills


  • Planful: Thoughtfully setting, proactively managing, and predictably achieving commitments through strategy, process, communication, and delivery.
  • Ownership: Acceptance of full responsibility for delivery outcome – “buck stops here” mentality. And collaboratively addressing problems as they arise.
  • Connected: Clear orientation and understanding of where you, your team, your work/priorities join with others in a common goal.
  • Consistency: Drive toward and adoption of logical, efficient, and sustainable processes and tools to achieve predictable results.
  • Accuracy: Achieving business value (as agreed with key stakeholders and control partners) within defined tolerance across measurable parameters (scope, schedule, cost).

Enterprise Role Overview:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.


1st shift (United States of America)

Hours Per Week: