Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is a Senior Engineer to provide leadership and providing end-to-end technology oversight in the Complaints Technology space to reduce the risk in strategic programs. These programs are planned for deployment over several years due to changes in the definition of complaints and increased consent order issues. This role is in the Global Operations Technology vertical under Global Tech.

This job is responsible for defining and leading the engineering approach for complex features to deliver significant business outcomes. Key responsibilities of the job include delivering complex features and technology, enabling development efficiencies, providing technical thought leadership based on conducting multiple software implementations, and applying both depth and breadth in a number of technical competencies. Additionally, this job is accountable for end-to-end solution design and delivery.

LOB Specific Position Summary:

Provide solution technology guidance for areas of concentration in the portfolio. Provide end-to-end design guidance, oversight and problem management. Provide oversight of requirements gathering and interpretation for all infrastructure impacts across the portfolio pipeline. Provide oversight of the requirements process on key projects by clarifying requirements where and when necessary, ensure all teams understand the business reasons for the requirements. Provide end-to-end design process guidance and oversight/provide guidance throughout the design process. Guide teams through design challenges where and when necessary. Provide oversight of design and implementation reviews, participate in, and lead as appropriate, design and implementation reviews during the lifecycle of a project for key business initiatives and core engineering projects before they go into production to ensure Operational Readiness. Review final target architecture and design. Stay abreast of emerging technologies. Partner with architecture/development teams on business planning sessions. Provide reviews of existing solutions including tracking/remediating issues and gaps for resiliency, risk and performance. Provide technology guidance into strategic plans and business strategies. Ensure technology roadmaps align appropriately to business strategies and plans. Guide technology decisions to ensure that strategic plans converge across technology areas.

Required Skills and/or Responsibilities:

• 10+ Years in Technology and 7+ Years of Pega Experience and Mulesoft knowledge with application development
• Excellent Object Oriented Analysis and Design Skills with System Integration Skills
• Certified Pega Lead System Architect or Equivalent experience with CSSA
• Experience working on the latest Pega 8 features and case management features
• Experience in all areas of application development, i.e., flows, agents/queue processors, Flow Actions, SLAs, Integrations, etc.
• Experience integrating the REST and SOAP services
• Experience with BIX framework (Business Intelligence Exchange)
• Working knowledge in building Pega user interface with ADA compliance and with ADA compliance and responsive UIs
• Experience fine tuning the application for optimal performance
• Ensures that the design and engineering approach for complex features are consistent with the larger portfolio solution
• Define the technology tool stack for the solution and evaluate and adapt new testing tool/framework/practices for team(s)
• Enables team(s)/applications with Continuous Integration/Continuous Development (CI/CD) capabilities and engages with other technical stakeholders pertaining to efficient functioning of CI-CD pipeline
• Guides and influences team(s) on design and best practices for high code performance –e.g. pairing, code reviews
• Provides end-to-end delivery of complex features, including automation, for either a single team or multiple teams, at the program level
• Conducts research, design prototyping and other exploration activities such as evaluating new toolsets and components for release management, CI/CD, and features
• Works with stakeholders to establish high-level solution needs and with architects for technical requirements

Skills:

• Automation
• Influence
• Result Orientation
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Architecture
• Business Acumen
• Risk Management
• Solution Design
• Agile Practices
• Analytical Thinking
• Collaboration
• Data Management
• Solution Delivery Process

Desired Skills:

• Pega PRPC 7 Certification
• Experience with Pega BIX
• Mulesoft
• Unit Testing Framework
• Application Packaging and Deployment
• Experience in Development Database Objects

Minimum Education Requirement: 4 Year Degree or Equivalent Work Experience

Shift:

1st shift (United States of America)

Hours Per Week:

40