Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description Summary:

The Enterprise Issues Management Team is responsible for the strategic direction, enterprise oversight, and governance of the Enterprise Issues program. This role is responsible for engaging in activities to provide support for the Central Issues Management Application (CIMA) the system of record for Enterprise Issues. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Demonstrate end to end understanding of CIMA functionality providing subject matter expertise and support to front-line and second-line users.

• Research and respond to CIMA related questions.

• Perform CIMA administrative functions.

• Assists in translating business requirements into technical definitions, user stories and test scripts for design and deployment.

• Engage in related In Sprint and User Acceptance Regression testing for CIMA technology deployments.

• Assist in documenting and maintaining Roles & Responsibilities, process flows and supporting QRGs, and user guides as needed.

Required Skills:

• 3+ years of experience in business operations or support, risk management, issues management, regulatory support (or related experience), or a combination of each

• High attention to detail and strong organizational skills

• Self-starter with excellent problem solving and follow-up skills.

• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline-driven environment.

• Pro-actively understanding responsibilities and manage tasks independently.

Desired Skills:

• Critical Thinking

• Decision Making

• Oral Communications

• Written Communications

• Active Listening

• Issue Management

Shift:

1st shift (United States of America)

Hours Per Week:

40