Job Description:

Job Title: Senior Operations Project Manager

Corporate Title: Vice President or Director

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

This role will provide consulting expertise to the GPO organisation in support of operational excellence and change initiatives, ensuring execution of all operational readiness tasks. You will play a fundamental and influential role in helping to drive our GPO roadmap which focuses on delivering one function, one process and one platform across the GPO Centres of Excellence while partnering with product, technology and operations to deliver across a program of international projects. This role requires a thorough knowledge of the operations area where you will be able to assess and analyse the impact of initiatives globally across GPO.

Responsibilities:

• You will be representing GPO in the International Program governance forums.
• You will act as the primary point of contact and integration for operations across multiple projects.
• You will drive the end-to-end integration of various work streams in order to deliver the intended project solution, including requirements gathering, data mapping, project execution, integration and implementation.
• You will manage the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards maintaining traceability.
• You will direct the work efforts of resources that may be functionally aligned as part of the project.
• You will manage the project scope, timeline, and budget/expenses.
• You will lead risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
• You will ensure all applicable change requirements are satisfied.

What we are looking for:

• You will have experience with projects, production support activities and/or operations knowledge.
• You will have a proven track record of business analysis, problem solving, quality management and organisation skills.
• You will have excellent written and verbal communication skills, liaising with stakeholders of all seniorities.
• You will be able to manage multiple projects, prioritising workloads efficiently in a high-pressure environment.
• You will be proficient with Windows and Microsoft Office suite.

Skills that will help (optional):

• Experience of the Agile software delivery methodology and Jira will be advantageous.
• Experience with large scale projects/project management will be advantageous.
• Executive reporting and presentation skills will be advantageous.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.