Job Description:

Less experienced than the Credit Services Representative III. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience.

Job Description and Responsibilities / Additional Information:

• Customer service representative responsible for a dedicated portfolio of asset based loan facilities.
• Process, analyze and evaluate daily client activity, monitor the receipt of client reports, review the content for irregularities and/or discrepancies and follow up with the client and Loan Officer.
• Reconcile client Accounts Receivable agings, perform ineligible calculations for Accounts Receivable and Inventory collateral accurately, timely and in compliance with Loan Servicing Standards.
• Process loan and collateral transactions
• Monitor Libor loans.
• Reconcile Letter of Credit Information with detail.
• Reconcile interest and fees with maturity and due dates.
• Prepare/verify Participation principal, interest and fee settlements.
• Review loan documentation
• Perform assigned functions/tasks within the team

Required Skills:

• Strong Customer Focus, 3-5 years of Customer Service experience within Financial Services
• Analytical, Conceptual Thinking - experience reviewing and analyzing data
• 2-3 years of experience in reviewing loan and accounting documentation
• Analytical, Conceptual Thinking
• Information Seeking (goes beyond questions that are routine or required in the job)
• Ability to identify and escalate risk
• Accountable, Takes Ownership
• Highly Accurate
• Quick learner with aptitude and ability to adjust to a dynamic technological environment
• Excellent Communicator both oral and written
• Excellent Organization
• Excellent Time Management
• Working knowledge of Microsoft Office

Desired Skills:

• Asset Based Lending experience
• Commercial credit fulfillment, servicing, operations or lending experience
• Four (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent.

Shift:

Hours Per Week: