Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*:

The Global Technology Service Management function is a new team charted with designing, improving, and overseeing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description*:

The IT Service Management (ITSM) Governance Analyst is a key role within the Technology Service Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will ensure that risk is managed in an optimized and effective way for those processes. The primary areas of governance management work will include the following activities: risk and issue tracking, coordination of governance and stakeholder forums, monitoring of control metrics, and participation in monthly governance reporting in support of multiple IT operational processes.

Responsibilities*:

• Capture and log status for risk and issue remediation action steps
• Support identification and assessment of new risks and issues, including remediation action planning
• Support operations of governance forums including managing invitations, agendas, and meeting minutes
• Monitor control metric execution and participate in control monthly reporting
• Participate in control testing as assigned
• Perform other duties as assigned

Requirements:

• Education: Bachelor’s degree in information technology, Computer Science, or a related field
• Experience Range: 5+ years
• Certifications: ITIL V4

Foundational skills:

• Strong collaboration and relationship building skills
• Self-starter with ability to handle multiple assignments simultaneously
• Proven ability to quickly learn and understand complex subject matter
• Superb written communication skills, with a keen eye for detail
• Proven ability to document clear justifications, risk/issue impacts, and remediation plan steps
• Strong
• ITIL v3 Foundation Certification

Desired Skills*:

• Servicenow ITSM Workstreams and CMDB.
• Excellent communication, analytical, conceptual thinking, and presentation skills with the ability to articulate to key partners
• ServiceNow CSA certification, CMDB or ITAM implementation specialist certification

Work Timings* (11.30am – 8.30pm)

Job Location*: CHN/HYD/MUM