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Market Support Analyst

Bank of America

Bank of America

IT, Customer Service
chester, uk · United States · Remote
Posted on Jul 10, 2025

Job Description:

Job Title: Markets Support Analyst

Corporate Title: Officer

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

An exciting opportunity exists for a highly motivated professional individual to join the EMEA Deliveries (Lifecycle events) Team of the F&O and OTC Clearing Operation (Team size 6) part of the EMEA Regional Operations function of 52 people based in the UK and India, who is looking to further expand or start a career in the field of Investment Banking Operations/Exchange Traded Derivatives (ETD) Operations.

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities:

  • Responsible for managing all lifecycle events for EMEA markets supporting a Global client base and encompassing Equity, Fixed Income and Commodity products for both cash settled and physically deliverable products.
  • Responsible for managing the integrity of our BAU controls across the EMEA Exchanges that are cleared & processed by the operation.
  • Provide support and guidance to impacted parties and stakeholders including:
    • Front office trading business (Sales, Trading and Agency)
    • Finance (Balance Sheet Substantiation)
    • Client Money
    • Transaction Reporting
    • Onboarding / Client Service / Collateral
    • Exchanges and Industry Forums
  • A focus on continuous improvement of the operating environment with regards to our core lifecycle management functions in region.
  • Partners closely with Technology, Operations Strategy & Front Office to drive change inclusive of technology enhancements and evolution of the follow the sun operating model.

What we are looking for:

  • Ideally, experience in financial operations with client experience.
  • Self-motivating, flexible and able to work independent of direct supervision.
  • Problem-solving skills, resilient in finding solutions.
  • Analytical mindset and organisational skills.
  • Inquisitive and proactive approach to work.
  • Global Markets Operations exposure / thorough knowledge of ETD / OTC Transaction Life Cycle.
  • Experience with the Microsoft Office Suite

Benefits of working at Bank of America

UK

  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
  • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
  • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
  • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
  • Use of a flex fund to use towards benefits
  • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
  • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
  • Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.