Job title: Access Specialist I

Reports to: Access Supervisor

Position is not eligible to work
Job purpose

Responsible for customer service, assisting patients in gaining access to all CAT treatment programs, from the initial call to the program admission. Acts as a liaison to community and
referral sources.

Duties and responsibilities

All receptionist functions to include the following: routing phone calls, receiving packages, managing guests/visitors, and facilitating the agency paging system.

Facilitates patient pre-admission screen

Works with community referrals to coordinate payment, continuity of care, and additional needed services to current or prospective patients.

Communicates to other staff regarding patient admission issues by documenting thorough and concise notes as well as communicating through Referral Information, Contact Log and Assign Task.

Conducts patient and belongings searches for residential admissions

Management of stored items

Data entry as assigned

Participate on committees as assigned.

Enhance professional growth and development through in-service trainings and workshops as required by the Staff Development Plan.

Job duties may be increased, decreased, or combined as the needs of the agency dictate.

Schedule may vary dependent upon peak times of admissions or as required by agency needs.

Qualifications

High school diploma or equivalent required. Additional education in social sciences preferred. Previous experience in healthcare or customer
service setting preferred. Must be computer proficient. Working knowledge of Microsoft Office is required.

Competencies

• Reporting- Reports unusual incidents through variance reporting to agency management.
• Infection Control- Maintains infection control standards by practicing universal precautions. Confidentiality - Knowledge and ability to apply HIPAA laws, 42
  CFR Part 2 laws, and other Federal Regulations protecting patient privacy and rights.
• Patient Rights- Adheres to all patient rights standards as well as serves as a resource to patients regarding those rights.
• Professional- Exhibits professional behaviors such as maintaining the CAT Code of Ethics, working cooperatively with others following CAT personnel polices etc.
• Adaptability- Adapts to change, open to new ideas and responsibilities.
• Communication- Communicates well, delivers presentations, has good listening skills.
• Conflict Management- Good listener, committed to finding solution to problems, works well with difficult people.
• Customer Service- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Decision Making- Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
• Dependability- Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Ethics- Honest, accountable, maintains confidentiality.
• Initiative- Takes action, seeks new opportunities, strives to see projects to completion.
• Innovation- Creative, offers new ideas, risk taker, amenable to change.
• Interpersonal Skills- Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Job Knowledge- Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Organizational Skills- Information organized and accessible, maintains efficient workspace, manages time well.
• Problem Solving- Strives to understands contributing factors, works to resolve complex situations.
• Product Expertise- Knowledgeable about CAT programs, services, history, and impact in the community.
• Productivity- Manages workload, works efficiently, meets goals and objectives for productivity.
• Quality- Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
• Self- Development- Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals.
• Strategic Thought- Works to establish and articulate vision, shows creativity when defining solutions.
• Teamwork- Accountable to team, works to meet established deliverables, appreciates view of team members, respectful. Ability to work well with individuals of diverse ages, cultures, races, religions, socioeconomic backgrounds, disabilities, gender and sexual orientation.

Physical requirements

· While performing the duties of this job, the employee may need to remain in a stationary position for long periods of time;

· Position may require individual to communicate, converse and exchange information with others;

· Position may require individual to perceive communications via email, phone or in person;

· Nothing in this job description restricts CAT rights to reassign or assign duties and responsibilities and does not proscribe or restrict the tasks that may be assigned.

No Direct reports