Responsible for the day-to-day management of a physician office, supervises clinical and administrative personnel, assigns and monitors tasks and responsibilities, monitors financial indicators and performance of office, and acts as a liaison between administration, office personnel and physicians.

Financial:

• Prepare, monitor and evaluate annual operating budget.

• Communicates goals and objectives, financial performance, and other defined performance objectives with physicians and associates.

• Manage office based components of the Revenue Cycle while working collaboratively with the Central Billing Office to manage billing and collection activities: timely management of submission and open encounters, collection of co-payments and patient balance. Demonstrate general understanding of insurance reimbursement policies, and proficient knowledge of coding policies.

• Maintain general awareness of the physician contract – type of compensation model (WRVU computation, CME, etc.)

• Work collaboratively with the Credentialing Coordinator to maintain current and new physician and mid-level provider requirements.

Management of Daily Operations:

• Demonstrate proficiency in front and back office processes

• Development and implement downtime procedures

• Plan delegate and organize work assignments and/or special projects with staff to maximize efficiency and productivity.

• Manage conflicts in the office – timely addressing and documentation of performance and behavior concerns

• Effective hiring, orientation and training of personnel to include the management and mentorship of staff, implement ongoing employee engagement activities, manage turnover.

• Conduct on going performance management activities, including training, coaching and development. Conduct meaningful annual and initial work period performance evaluations.

Business Operations:

• Communicate and enforce written policies and procedures applicable to the practice and staff; manage practice staffing efficiency to meet organization benchmarks.

• Consistently attend management level meetings.

• Promote the growth of the practice through strategic thinking and execution while monitoring and evaluating all areas of compliance to ensure standards are met (OSHA, CLIA, HIPAA and medication management samples).

Quality Management and Patient Experience:

• Support the practice in participation of organizational, regional and governmental quality programs, such as: Meaningful Use, PQRS, HEDIS, CPCi (primary care), PCMH (primary care), Diabetes Recognition Program, Public Reporting of Quality Data

Patient Experience

• Promote The Christ Hospital standard of patient experience.

• Manage to the organizational Press Ganey, CGCAPS scores and/or other patient experience measures.

Leadership Skills:

• Identify, design, participate and engage staff in opportunities to improve practice efficiency.

• Building of effective relationships with other staff, managers and department leaders.

• Embrace change and promotes it positively with staff and providers.

• Time management.

• Delegate as needed to work efficiently.

• Facilitate meaningful monthly staff meetings and producing electronic minutes.

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.

EDUCATION: High School Diploma or Equivalent required, Associate’s or Bachelor’s degree preferred.

YEARS OF EXPERIENCE: 3-5 years prior medical office management experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:

Knowledge of Insurance billing and of Electronic Medical Records

Proficiency in front and back office system processes

Excellent written and verbal communication skills Proficient in Microsoft Office, Word, Excel, PowerPoint, and Outlook.

LICENSES & CERTIFICATIONS:

N/A