The Clinical Coordinator works under the direction of the Manager in support of Patient Care Services and unit specific goals. They are responsible for assisting with the coordination of patient care and providing support and directions for staff in the performance of their duties. They also provide direct patient care as necessary. They supervise daily operations assuring regulatory compliance and acting as a liaison between management and staff. The Clinical Coordinator is instrumental in creating a positive public image and working environment.

Administrative Leadership

• Participates in performance improvement initiatives in assigned areas to improve outcomes.

• Demonstrates knowledge of job standards and key requirements for each staff position in assigned areas of responsibility, holding staff accountable for the responsibilities inherent to their positions. Communicates with Manager regarding staff performance. Has knowledge of and insures all Joint Commission requirements are followed by all staff. Ensures regular in-services are attended by staff to maintain proficiency and safety in all areas of the unit.

• Provides feedback to staff.

• Provides information to manager to assist with staff discipline as appropriate.

• Provides input to manager for performance evaluations as defined by HR.

• Supports peer review systems and participates in peer review for staff.

• Provides structure and opportunity for staff nurses to establish and accomplish their goals.

• Participates in regular leadership and staff meetings.

• Creates an atmosphere that encourages staff participation in nursing and hospital based activities.

• Ensures staff maintains/achieves necessary competencies for their job functions.

• Supports professionalism through ethical conduct, appearance, positive communication, attendance and holding self-accountable for same standards set for staff.

• Participates in councils, task forces, and special projects as assigned or requested and provides opportunities for staff.

• Ensures that patient satisfaction targets are achieved and maintained.

Operations

• Ensures personnel work hours best meet the needs of the unit. Evaluates scheduling needs and schedules staff accordingly.

• Evaluates daily staffing needs with regard to patient census, acuity, admissions, discharges and staffs according to staffing plan.

• Participates in the development and implementation of models of patient care delivery which maximize resources and productivity with respect for individual rights, preferences, ethnicity, culture and diversity.

• Ensures safe and therapeutic environment is maintained for patients, personnel, physicians, and visitors.

• Assists in filling staff vacancies in a timely manner, updates personal data system. Keeps staff education files up-to-date.

• Serves as advocate for patients and families.

• Ensures the nursing process is utilized in care delivery.

• Ensures new hires, float, and agency personnel receive appropriate and timely orientation, with processes documented per policy.

• Evaluates and provides input to Manager on the effectiveness of unit operations, quality and appropriateness of care.

• Participates in performance improvement activities for assigned areas of responsibility. Assists staff and physicians in obtaining data; collaborates in using data to meet expectations, correct variances, and simplify work processes. Disseminates and discusses data outcomes with staff and physicians. Participates in various meetings and communication with Medical Director.

• Informs Manager, Director and/or risk manager of serious or potentially serious patient/visitor problems and issues as soon as they are identified.

• Coordinates nursing care with other healthcare disciplines, and assists in integrating services across the continuum of health care.

• Works collaboratively with physicians, clinical manager, charge nurses and other staff to facilitate the smooth and efficient patient throughput on a daily basis.

• Collaborates with Manager in ensuring compliance with regulatory standards.

• Maintains a high level of visibility on the unit. Ensures all equipment is in working order and takes responsibility for repairs. Gives input on new equipment purchases for unit.

Finance

• Identifies and quantifies resources needed to support patient care activities in areas of assigned responsibility. Acts in a cost conscious manner taking into account the limitations of resources in order to maintain productivity standards.

• Balances patient needs, quality, and cost effectiveness.

• Manages and organizes work through objectives leading to goal attainment.

Professional

• Maintains and seeks responsibility for self-development.

• Participates in hospital Leadership programs.

• Networks with colleagues to share ideas, trends, and innovations in areas of responsibility.

• Maintains membership and association in professional nursing organizations, incorporates standards into operations to keep current with community and nation practice trends.

• Shares knowledge and information with peers, other nursing leaders, and encourages changes in practice based on research and scientific principles.

• Appropriately represents nursing and/or the hospital in the community.

• Assists staff in developing professionally through pursuit of additional education, clinical ladder and certifications.

• Seeks out opportunities for and supports community service activities.

Population Served

• Considers the special needs and behaviors of patient population served.

• Demonstrates those competencies that address the unique characteristics related to development, physical, psychosocial, mental, emotional and social needs of patients across the life span

• Addresses the needs of patients with unique cultural norms, religious preferences, language/communication barriers and/or literacy limitations.

EDUCATION: Graduate from an accredited School of Nursing. All nurses hired after January 2010 must receive their BSN within 5 years of the date of hire. RN’s who were employed at TCH prior to January 2010 and have more than 20 years of experience as an RN are permitted to pursue their BSN on a voluntary basis. An MSN or DNP are not required but superseded the requirement for the BSN.

YEARS OF EXPERIENCE: Minimum of three (3) years in clinical nursing practice. One (1) year experience in leadership or charge role.

REQUIRED SKILLS AND KNOWLEDGE: Demonstrates knowledge of nursing, healthcare, and organizational systems and strategies. Demonstrates knowledge and experience in performance improvement theory and application. Knowledge of JCAHO standards and other external organizations related to healthcare evaluation and accreditation. Well-developed communication, facilitation, and interpersonal skills.

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

Active RN License in State of Ohio / state of employment required, BLS and ACLS required

Membership in Professional Organization preferred, Certification in area of specialty preferred

Other Credentials Required or Preferred: NONE