Position includes all front desk receptionist/scheduler duties (phones, scheduling, faxes, etc.) as well as monitoring new patient internal workque and external new patient voicemails.

Manages daily patient and physician scheduling. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgement and discretion at all times.

Answer telephone and direct calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician’s outlook calendar as needed.

Greets visitors and patients. Performs patient check-in and check-out including full registration when necessary including determining all insurance coverage’s as primary, secondary, tertiary, etc. and completing required paperwork for all visitor inquires in a courteous manner. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed

Orders office supplies and maintains front office and reception area cleanliness.

All other clerical duties as assigned.

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Acts as a scheduler and intake coordinator for outpatient practice specializing in dementia, for six providers. Schedules patient care activity in the office and facilitates flow of information between physicians, patient, and the hospital. Also, obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursement for all billable clinical services rendered