We are looking for someone who is passionate about technology with a strong work ethic and commitment to delivering the highest quality of service and support. The Field Support Intern is responsible for the administration, management and optimization of all user related devices for The Christ Hospital Health Network. Support will be provided via phone/email, in person, and remote control. For this position there is a strong need for someone with excellent communication & problem-solving skills.

---

We are looking for someone who is passionate about technology with a strong work ethic and commitment to delivering the highest quality of service and support. The Field Support Intern is responsible for the administration, management and optimization of all user related devices for The Christ Hospital Health Network. Support will be provided via phone/email, in person, and remote control. For this position there is a strong need for someone with excellent communication & problem-solving skills.

---

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.

EDUCATION: High School Diploma or equivalent

EXPERIENCE: Entry level or previous desktop support

REQUIRED SKILLS AND KNOWLEDGE:

• Diagnosing and solving hardware/software issues

• Demonstrate good communication (verbal and written), organization and interpersonal skills with the ability to work effectively individually and with a team.

• Ability to work independently, assume responsibility and exercise good judgment.

• Ability to work effectively in a service-oriented environment.

• Demonstrated ability to support Windows 11 in an enterprise environment.

• Demonstrated excellent customer service skills necessary to work with novice to advanced computer users. Including the ability to walk clients/users through problem solving process using pertinent questions & techniques.

• Diagnosing and solving hardware/software issues

• Good working knowledge of wireless communications, wiring/cabling, or similar preferred

• Configure & install new workstations, peripheral equipment and software

• Support audio & video equipment in conference rooms

• Key technical skills:

• Window 11
• Microsoft Office 365
• Active Directory
• Antivirus/Malware software experience
• Imaging using SCCM or similar
• ServiceNow or similar ticket tracking/resolution experience
• Mobile device support
• LAN/WAN troubleshooting

LICENSES & CERTIFICATIONS:

Desired Certifications:

• A+ Certification

• MCP