Job Description

We’re looking for an enthusiastic and detail-oriented Lifestyle Store-Front Desk Coordinator who is deeply curious and passionate about wellness. This role bridges customer service, front desk coordination, and product education. You’ll be the welcoming face of our practice and lifestyle store, engaging with patients, helping them navigate wellness solutions, and supporting the clinical team.

Responsibilities

Lifestyle Store & Product Support:

• Educate and assist patients with supplement protocols, clean skincare, body care, and wellness products
• Keep the store organized, stocked, and visually appealing
• Process sales, returns
• Ordering, receiving, and restocking inventory
• Cleaning and maintaining store and stockroom
• Self-education on new supplements and products
• Learn how to utilize CERBO, Shopify, Ship Edge, Zendesk
• Assist patients with Shopify website and Recharge
  
  

Front Desk & Patient Support:

• Check patients in and out using our Cerbo EMR (Electronic Medical Records) system
• Manage appointments, follow-ups, and phone/email/text/ portal communications
• Maintain patient confidentiality and compliance with HIPAA regulations
  
  

Administrative Support:

• Help maintain patient records and documentation
• Learn and use EMR and other software platforms confidently
• Support clinic flow and team coordination-cross train in all departments
  
  

Qualifications

Education: High school diploma or equivalent

YEARS OF EXPERIENCE: One to three years’ experience Customer Service required. Prior retail or nutrition/healthy lifestyle experience preferred.

Required skills and knowledge:

Experience in a wellness clinic, spa, or health retail setting

Familiarity with supplements, clean beauty, or wellness industry

EMR or administrative experience in a healthcare setting

Microsoft Office-Word, Excel

Passionate about holistic health, clean beauty, nutrition, and functional and integrative wellness

Eager to learn at a high level about pharmaceutical-grade supplements, functional medicine, and mindful living

Tech-savvy; proficient in basic computer use and able to quickly learn new software (EMR experience is a plus)

Strong interpersonal skills; friendly, professional, and comfortable interacting with patients and healthcare providers

Organized, proactive, and dependable with excellent attention to detail

Willing to uphold HIPAA compliance and maintain the integrity of confidential health information

A naturally curious, growth-minded learner, someone who loves to expand their knowledge, and has ownership mentality