Build/Configuration/Release Management

• Analyze, design, implement, and maintain complex systems that greatly improve clinical care and patient management.
• Support system testing and document testing outcomes.
• Proficient in problem-solving and the identification of technical solutions.
• Collaborate on strategic planning to support area and enterprise software/technology needs.
• Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.

Leadership and Mentoring

• Take ownership of tasks with a sense of urgency and drive them to completion.
• Take initiative and drive team projects.
• Mentor and assist team members.
• Work with management on the vision and direction for the team.
• Participate in short-range planning and provide input to long-range planning for the team.
• Lead departmental process improvement efforts.
• Strategize with end users and vendors to ensure that clinical system applications and accompanying training programs and materials remain current and support global and unique patient care delivery processes.
• Lead activities of personnel as they pertain to assigned projects.
• Perform supervisory tasks and evaluations for direct reports, including identifying goals and areas for development (if applicable).

Professional Growth and Development

• Maintain currency in the field by participating in educational opportunities provided by vendors and other customer connections.
• Conduct and participate in instructional sessions.
• Use knowledge to improve skills.
• Develop and maintain positive relationships, both internal and external to CCHMC.
• Motivate people and encourage teamwork.
• Work well with others and foster a positive team environment.
• Use knowledge to drive innovation.
• Prepare oral and written presentations.

Project Management

• Lead/Assign the design, development, and implementation of new and enhanced EMR requests.
• Develop and manage project plans and other project-related documentation.
• Determine the scope of highly complex projects.
• Coordinate the appropriate resources, costs, timeline, and expectations.
• Manage team portfolio to ensure resource balance.
• Oversee the development and validation requirements for system solutions in conjunction with the end user community.
• Lead fit/gap sessions for new application implementation.
• Represent department in the development and needs analysis sessions to ensure the best approach to problem-solving and meeting customers’ needs.
• Utilize creativity and foresight to overcome obstacles and find innovative ways to improve the efficiency of departmental processes and software.
• Collect information necessary for future systems development and feasibility studies.
• Evaluate current systems for quality/utilization.
• Lead discussions with 3rd-party developers to review potential software development solutions for integrated build issues.

Manage Customer Relationships

• Maintain collaborative professional relationships with customer groups and key stakeholders.
• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.
• Optimize, adhere to, and promote continual adoption of change management policies and procedures.
• Demonstrate a strong sense of personal accountability.
• Model outstanding customer service behavior, including timely and effective follow-up with customers.
• Always maintain CCHMC’s service standards of being Courteous, Attentive, Respectful, Enthusiastic, and Safe (CARES).

• Bachelor's degree in a related field OR equivalent combination of education and experience
• 5 years of work experience in a related job discipline