Job Description

JOB RESPONSIBILITIES

• Analysis- Develop complex data pipelines across a wide variety of data sources and end-points. Understand national and international trends in healthcare data integration and analytics and ensure that CCHMC is positioned to participate and leverage those trends where necessary and possible. Maintain currency in the field through continuing education, literature and seminars. Implement this knowledge into the department. Continue to develop understanding of CCHMC business processes and ensure data and collaboration strategies keep pace with business needs. Participate actively in the development and execution of enterprise data strategies. Collaborate with platform engineers, security engineers and Lead data engineers to refine and update operating standards and guidelines for data pipelines and ETL processing.

• Metadata Management & Data Modeling- Develop and implement complex enterprise data models to support strategies. Develop long-term maintenance plans for data assets. Review the data pipeline, data modelling and Data Quality code of others. Work across multiple deployment environments including cloud, on-premises and hybrid, multiple operating systems and through containerization techniques. Participate in the development of and drive adoption of agile methodologies and apply Data Ops principles to data models and pipelines to improve the communication, integration, reuse and automation of data flows between data managers and consumers across the organization.

• Technical & Business Skill- Mastery of one or more Data Management practices and architectures, such as Data Modelling, Data Warehousing, Data Lake, Data Hub, etc. and proficiency in the others. Mastery of core Data Engineering technologies, including SQL, object-oriented/object function scripting and DevOps principles and practices. Deep understanding of core CCHMC/healthcare clinical, business and research processes to help build appropriate data solutions. Obtain Epic certifications as appropriate/needed. Build additional skills through continuing education, and mentor junior staff in developing business and technical skills.

• Technical Support & Customer Service- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to, develop/refine and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Provide technical support and second- and third-level problem resolution assistance, and support departmental efforts to improve customer satisfaction. Develop and refine support documentation and teach junior staff troubleshooting techniques and processes. Develop proactive monitoring systems (in collaboration with platform engineers) to identify problems before they impact production customers. Work with vendors when necessary to ensure CCHMC investments and requests are being adequately supported and enhanced; understand vendor escalation pathways. Escalate support issues with urgency. Take 24 hour call on a staff rotation.

• Project Execution & Management- Execute own project tasks with urgency and to a high level of quality. Communicate status clearly and effectively using departmental project management tools. Follow time-tracking and other project management requirements. Participate actively in project meetings, stand-ups, etc. Serve as technical lead for moderately complex projects, collaborating with project managers to ensure project scope/risk/budget/etc. are adequately managed. Lead project meetings and workgroups.

JOB QUALIFICATIONS

• Bachelor's degree in a computer science, statistics, applied mathematics, data management, information systems, information science or a related quantitative field.

• 3+ years of work experience in a related job discipline

• An advanced degree in computer science (MS), statistics, applied mathematics (Ph.D.), information science (MIS), data management, information systems, information science (postgraduate diploma or related) or a related quantitative field [or equivalent work exp]

Primary Location

South Campus

Schedule

Full time

Shift

Day (United States of America)

Department

Health Network 2.0 IS

Employee Status

Regular

FTE

1

Weekly Hours

40

Salary Range

$99,278.40 - $126,817.60

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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