The Business Systems Analyst I supports the configuration, maintenance, and enhancement of HR enterprise applications. This entry-level role works under the guidance of senior team members and plays a vital part in supporting HR systems, resolving production issues, assisting with testing and documentation, and delivering a strong customer service experience. The position requires developing technical proficiency, strong problem-solving abilities, and a customer-first mindset to meet the evolving needs of the Human Resources department. This is a unique opportunity to build a career in HR technology while contributing to one of the nation’s top-ranked pediatric hospitals—Cincinnati Children’s, which is known for its innovation, excellence, and mission-driven culture that transforms lives.

Key Responsibilities:

System Configuration & Process Support

• Assist in implementing and maintaining low to moderately complex business processes within HR enterprise applications.

• Support system configuration tasks including data updates, workflow adjustments, and rule modifications under direction.

• Participate in documentation of configuration settings, validation rules, and business process flows.

• Work alongside senior analysts to understand application and reporting tool functionality.

• Develop familiarity with HR processes such as onboarding, performance, compensation, and position management.

Testing & Quality Assurance

• Assist in planning and executing test cases for new features, enhancements, and system updates.

• Document testing results and report identified issues or inconsistencies for resolution.

• Collaborate with cross-functional teams to validate system changes meet defined business requirements.

• Participate in regression testing and post-deployment verification efforts during system updates.

Production Support & Troubleshooting

• Provide first-line support for HR system issues and service requests, escalating complex issues as needed.

• Troubleshoot system errors and identify root causes under supervision.

• Document support cases and resolutions to contribute to knowledge sharing and continuous improvement.

• Assist in implementing changes through formal change control processes.

Customer Service & End-User Support

• Deliver timely and accurate support to HR and organizational end users, modeling excellent customer service behavior.

• Monitor open service tickets to ensure adherence to service level agreements (SLAs).

• Follow up with users to ensure satisfaction and resolution effectiveness.

• Contribute to the maintenance of user guides, training materials, and knowledge articles.

Collaboration & Process Improvement

• Participate in discussions to identify opportunities for improvement in HR processes and system usage.

• Assist in mapping current state and future state business processes with support from senior team members.

• Collaborate with stakeholders across HR, Payroll, and IT to support consistent system usage and reporting needs.

Professional Development & Team Engagement

• Build technical and functional knowledge through ongoing training, reading, and participation in departmental meetings.

• Attend vendor education sessions and internal seminars to enhance system knowledge.

• Foster positive relationships across teams, contributing to a collaborative and supportive team culture.

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience.

• 0+ years of experience in a related job discipline

PREFERRED SKILLS:

• Basic understanding of databases, programming languages, and the software development life cycle (SDLC). Familiarity with system architectures and data modeling concepts is a plus.

• Ability to learn how to analyze business processes, suggest improvements, and support change initiatives.

• Strong willingness to problem-solve, assist with identifying issues, support testing activities, and help with documentation.

• Commitment to providing a positive customer service experience and adapting to the changing needs of the department.

• General understanding of how business operations work and interest in identifying opportunities for improvement and helping to design system solutions that align with business goals.