Join one of the nation’s top pediatric hospitals in a high-impact role supporting Epic MyChart and related EMR software that directly enables patient care delivery, registration, scheduling, and billing. You’ll collaborate with clinical, revenue cycle, and operational support teams to develop, implement, and maintain innovative software solutions—all designed to support exceptional care delivery and efficient healthcare operations.

This opportunity requires in-depth conceptual and working knowledge gained through deep experience in your field. You may also bring valuable insight from related disciplines. In this role, you’ll have the chance to lead projects of manageable risk or take ownership of key initiatives, often handling a wide range of complex and rewarding tasks with minimal supervision. You may also mentor or lead others, making this a career-defining role—one where professionals often grow, lead, and thrive for years, even through to retirement.

JOB RESPONSIBILITIES

Build/Configuration/Release Management

• Analyze, design, implement, and maintain complex systems that greatly improve clinical care and patient management.

• Support system testing.

• Document testing outcomes.

• Drive process improvement efforts.

• Demonstrate advanced problem-solving and technical solution skills.

• Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.

• Contribute to strategic planning efforts.

• Lead strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability.

• Independently develop and mentor others on education technology content for applicable use.

• Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.

Leadership and Mentoring

• Take ownership of tasks with sense of urgency and drive them to completion.

• Independent in work effort, escalating when appropriate.

• Coordinate necessary resources and communicate impacts to the user community.

• Collaborate with other team members to resolve issues and foster success with the customer base.

• Serve as a mentor when working through details of a problem to reach a positive solution.

• Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials.

• Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes.

• Network with internal and external experts to identify best practices for clinical system use and training.

• Promote use of industry best practice tools for efficiency and innovative education and learning.

Professional Growth & Development

• Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.

• Conduct and participate in instructional sessions.

• Use knowledge to improve skills.

• Develop and maintain positive relationships, both internal and external to CCHMC.

• Motivate people and encourage teamwork.

• Work well with others and foster a positive team environment.

• Use knowledge to drive innovation.

• Prepare oral and written presentations.

Project Management

• Lead the design, development, and implementation of new and enhanced EMR requests.

• Develop and manage project plans and other project-related documentation for complex projects.

• Manage multiple moderate to complex projects independently.

• Determine the scope of complex projects.

• Coordinate the appropriate resources needed.

• Independently prioritize assigned tasks and projects.

• Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues.

• Independently work with cross-functional teams to ensure proper integration.

• Consult with and support the end user community to develop and validate requirements for system solutions.

• Work with 3rd-party developers to review potential software development solutions for integrated build issues.

Manage Customer Relationships

• Develop collaborative professional relationships with customer group and key stakeholders.

• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.

• Plan, execute, and support a user base through clinical system training and the creation and curation of expert education and training materials.

• Adhere to and promote continual adoption of change management policies and procedures.

• Strong sense of personal accountability.

• Model outstanding customer service behavior, including timely and effective follow-up with customers.

• Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience

• 5+ years of work experience in a related job discipline

• Epic MyChart certification

PREFERRED QUALIFICATIONS:

• Epic Welcome certification (or ability to obtain)

• 3+ years of Epic MyChart or patient portal experience

• Strong knowledge of Epic Hyperspace and MyChart configuration

• Strong knowledge of HTML, XML, or CSS

• Experience applying Epic Special Updates using Kuiper

• Experience with HL7, FHIR, and third-party integrations

• Proficiency in SQL and EMR data reporting

• Understanding of HIPAA and patient data workflows

• Proven ability to lead cross-functional teams and projects

• Excellent communication and training skills

Primary Location

Remote

Schedule

Full time

Shift

Day (United States of America)

Department

IS Epic

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$89,024.00 - $113,235.20

• Medical coverage starting day one of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation's America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability