Join the nation’s top pediatric hospital and play a vital role in advancing world-class care through cutting-edge technology. At Cincinnati Children’s, you’ll be responsible for building and maintaining the day-to-day operation of our critical computer networks—including intranet, extranet, local area networks (LAN), and wide area networks (WAN). This position requires strong conceptual and hands-on technical expertise, developed through direct experience, to deliver innovative network solutions that support patient care, research, and discovery. You’ll apply your skills to solve complex challenges, work independently with moderate guidance, and contribute to the ongoing advancement of our wired and wireless infrastructure, VPN access, and remote site connectivity.

JOB RESPONSIBILITIES

Project Management

• Participate in the design, development, and implementation of new or enhanced network infrastructure requests.
• Identify the appropriate resources needed to complete small projects.
• Support communication between internal and external stakeholders on project-related issues and developments.
• Assist in developing and managing project plans.
• Determine the scope and complexity of small to mid-sized projects.
• Collaborate with cross-functional teams to ensure successful outcomes.

Analysis

• Analyze, design, implement, and maintain moderately complex network infrastructure solutions to improve clinical care and patient management.
• Support network infrastructure testing and document testing outcomes.
• Develop and implement technical solutions.
• Create, write, and prepare complete user and technical documentation.
• Review existing documentation, providing corrections and enhancements.
• Apply development lifecycle processes, operating procedures, and documentation standards when implementing and supporting solutions.

Technical Support

• Provide technical support and problem-resolution assistance for production and process issues.
• Troubleshoot and interpret error messages to resolve issues.
• Identify required resources to resolve minor to mid-sized technical problems.
• Implement solutions using appropriate Change Control methods.
• Serve as a resource and liaison between Cincinnati Children’s departments and Information Services.
• Support departmental efforts to enhance customer satisfaction.
• Monitor and evaluate system performance and functionality to prevent potential issues.
• Gather information for future development needs or feasibility studies.
• Participate in on-call support rotation, handling incident resolution and problem determination.

Customer Service

• Deliver outstanding end-user support and monitor Service Level Agreements (SLAs) for incident management.
• Collaborate with other areas to ensure customer-centered incident management and resolution.
• Adhere to and promote change management policies and procedures.
• Model strong customer service behavior, including timely and effective follow-up with customers.

Knowledge & Development

• Expand knowledge and skills through cross-training, literature review, department meetings, and vendor education.
• Develop and maintain positive internal and external relationships.
• Motivate others and encourage teamwork, fostering a collaborative environment.
• Deliver oral and written presentations.
• Conduct and participate in instructional seminars.
• Gain expertise in several Cincinnati Children’s computer-based systems.
• Perform additional duties as assigned.

JOB QUALIFICATIONS:

• Bachelor’s degree OR equivalent combination of education and experience.
• Minimum 2+ years of work experience in a related job discipline.

PREFERRED QUALIFICATIONS:

• 2-4 years of professional experience in network engineering or infrastructure support.
• Professional certifications such as Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Aruba Certified Switching Professional (ACSP), CompTIA Network+, or equivalent.
• Experience configuring and supporting enterprise networking technologies (e.g., Cisco routers/switches, Cisco wireless, network fabric).
• Knowledge of VPN, DNS, DHCP, routing protocols (BGP, OSPF, EIGRP), VLANs, and QoS.
• Hands-on experience with wireless network infrastructure in a healthcare or enterprise environment.
• Familiarity with network monitoring and performance tools (e.g., SolarWinds, Splunk, Wireshark, Nagios).
• Experience with network automation and scripting (Python, Ansible, etc.) to streamline operations.
• Understanding of ITIL frameworks and change management processes.
• Prior experience working in a healthcare or hospital environment, with knowledge of compliance requirements (HIPAA, HITRUST).
• Strong interpersonal and communication skills, with the ability to explain complex technical issues to non-technical users.

Primary Location

Offices at Vernon Place

Schedule

Full time

Shift

Day (United States of America)

Department

IS Technical Services

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$79,830.40 - $101,150.40

• Medical coverage starting day one of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation's America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability