JOB RESPONSIBILITIES

• Structure- Design, develop, and test complex software engineering projects leveraging a variety of technologies, integrations at the organization. Understand national and international trends in healthcare data integration, algorithms, libraries, frameworks and software engineering principles to ensure that CCHMC is positioned to participate and leverage those trends where necessary and possible. Participate in code reviews. Maintain currency in the field through continuing education, literature and seminars. Implement this knowledge into the department. Continue to develop understanding of CCHMC business processes and ensure collaboration strategies keep pace with business needs. Participate actively in the development and execution software engineering practices and strategies. Collaborate with platform engineers, security engineers, data engineers, Leads/Architects to refine and update operating standards and guidelines for data pipelines and ETL processing.

• Technical & Business Skill- Mastery of one or more Software Engineering tools, languages, practices and architectures, such as SDLC, Design Patterns, Source Code Management, DevOPs, Frameworks, etc. Mastery of core Software Engineering technologies supporting front end, backend development. Deep understanding of core CCHMC/healthcare clinical, business and research processes to help build appropriate and holistic solutions. Obtain Build additional skills through continuing education, and mentor junior staff in developing business and technical skills.

• Technical Support & Customer Service- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to, develop/refine and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Provide technical support and second- and third-level problem resolution assistance, and support departmental efforts to improve customer satisfaction. Develop and refine support documentation and teach junior staff troubleshooting techniques and processes. Develop proactive monitoring systems (in collaboration with platform engineers) to identify problems before they impact production customers. Work with vendors when necessary to ensure CCHMC investments and requests are being adequately supported and enhanced; understand vendor escalation pathways. Escalate support issues with urgency. Take 24 hour call on a staff rotation.

• Project Execution & Management- Execute own project tasks with urgency and to a high level of quality. Communicate status clearly and effectively using departmental project management tools. Follow time-tracking and other project management requirements. Participate actively in project meetings, stand-ups, etc. Serve as technical lead for moderately complex projects, collaborating with project managers to ensure project scope/risk/budget/etc. are adequately managed. Lead project meetings and workgroups.

JOB QUALIFICATIONS

• Bachelor's Degree in a related field

• Preferred: Bachelor's degree in a computer science, statistics, applied mathematics, data management, information systems, information science or a related quantitative field

• 4+ years of work experience in a related job discipline

• Preferred: Experience working in cross-functional teams and collaborating with business stakeholders in support of a departmental and/or multi-departmental data mgmt and analytics initiative

Primary Location

Remote

Schedule

Full time

Shift

Day (United States of America)

Department

IS Digital Health

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$100,526.40 - $130,686.40

• Medical coverage starting day one of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation's America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability