At Cincinnati Children’s Hospital Medical Center, we don’t just work in healthcare — we help shape the future of it. Consistently ranked among the nation’s top pediatric hospitals, we are driven by innovation, compassion, and a relentless commitment to improving the lives of children and families everywhere.

When you join our team, you’ll collaborate with world-class clinicians, researchers, and IT professionals who are pushing the boundaries of what’s possible in pediatric medicine. Here, your work directly impacts patient care — whether it’s through cutting-edge Epic solutions, process improvements, or helping providers deliver seamless experiences to families who count on us every day.

Cincinnati Children’s isn’t just a workplace; it’s a community built on teamwork, integrity, and the belief that every role contributes to our mission: to be the leader in improving child health.

JOB RESPONSIBILITIES

Build / Configuration / Release Management

• Analyze, design, implement, and maintain moderately complex Epic Ambulatory systems to improve clinical care and patient management.

• Support and document system testing and outcomes.

• Develop technical solutions using standard lifecycle processes, procedures, and documentation.

• Collaborate on scheduling training and build environments to ensure usability and support end-user education.

• Independently develop Epic educational content and training materials.

• Recommend and participate in process improvements for education, content tracking, review, and revision.

• Drive the use of diverse learning methods to meet adult learning needs and clinical system education requirements.

Leadership

• Take ownership of tasks with urgency and drive them to completion.

• Proactively identify what needs to be done and take initiative.

• Communicate issues and roadblocks to supervisor.

• Identify appropriate resources for small to medium projects.

• Collaborate with cross-functional teams and support project communications.

• Participate in design and leadership meetings for Epic Ambulatory applications.

• Consult with end users to ensure Epic applications and training align with patient care delivery processes.

• Network with internal and external experts to adopt best practices.

• Promote the use of industry tools to enhance efficiency and learning innovation.

Professional Growth & Development

• Stay current through Epic vendor training and other educational opportunities.

• Conduct and participate in instructional sessions.

• Apply knowledge to improve skills and performance.

• Develop and maintain positive internal and external relationships.

• Motivate others, encourage teamwork, and foster a positive environment.

• Prepare and deliver oral and written presentations.

Project Management

• Support or lead design, development, and implementation of new or enhanced Epic Ambulatory application requests.

• Manage project plans and documentation for moderately complex projects.

• Define project scope and coordinate necessary resources.

• Prioritize, organize, and complete assigned tasks and documentation.

• Facilitate communication between internal and external stakeholders.

• Ensure proper integration by working with cross-functional teams.

• Collaborate with end users to develop and validate requirements for Epic system solutions.

Customer Support

• Build collaborative relationships with customer groups and stakeholders.

• Demonstrate advanced troubleshooting and problem-solving skills.

• Monitor Service Level Agreements and ensure customer-centered support.

• Provide end-user support through training and creation of advanced Epic educational materials.

• Promote adoption of change management policies and procedures.

• Interact with staff across the Medical Center in a professional, collaborative manner.

• Model outstanding customer service behaviors and maintain CCHMC CARES standards (Courteous, Attentive, Respectful, Enthusiastic, Safe).

JOB QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education and experience

• 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

• Epic Ambulatory Certification (required within 6 months if not already certified).

• Additional Epic certifications in Phoenix, Wisdom, or Nurse Triage are highly desirable.

• Willingness to participate in Production (PRD) Support as part of a rotating on-call model, including:

  • Serving on a core PRD Support team that provides daytime coverage on a rotating weekday schedule (one day per week when assigned).

  • Occasional after-hours on-call support, typically limited to a few times per year.

• Experience providing production support for Epic applications, including troubleshooting, issue resolution, and coordination with clinical and technical stakeholders.

• Background in system upgrades, vendor/software integration, and/or interface build.

• 3+ years of Epic build, configuration, or support experience in a healthcare setting.

• Strong understanding of clinical workflows within ambulatory/outpatient settings.

• Experience working with providers, nurses, and clinical staff to translate requirements into Epic solutions.

• Experience in project management and time management, with proven ability to coordinate tasks, resources, and timelines to deliver successful projects.

• Experience with process improvement initiatives in healthcare IT.

Primary Location

Remote

Schedule

Full time

Shift

Day (United States of America)

Department

IS Epic

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$81,723.20 - $104,208.00

• Medical coverage starting day one of employment. View employee benefits here.

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partners

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness programs

• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation's America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability