JOB RESPONSIBILITIES

Customer Service

• In collaboration with senior creative staff, consult with multidepartment internal clients on goals and objectives of complex projects.

• Support review process with internal clients, including feedback/client input; provide guidance and advice when appropriate and successfully integrate client input without compromising effectiveness/appropriateness of the final product or institutional brand.

• Manage personal timelines and be accountable for delivery of assigned projects.

• With the support of senior creative staff, provide creative direction to interns and freelancers on a limited basis.

• Create working relationships with vendors/freelancers.

• Must work seamlessly in our project management systems and asset library.

Production

• Must be well-versed on all aspects of the master brand and know and understand brand guidelines for all mediums and audiences (ie digital, print, promotional, environmental, editorial).

• Create/manage creation of products appropriate to the position (ie video, copywriting, design).

• Collaborate with senior Creative Services staff on enterprise-wide conceptual design projects, campaigns, or other large initiatives as assigned.

• Actively participate in brand review and provide feedback/guidance to freelancers, vendors and interns/junior staff.

Collaboration

• Work collaboratively/cooperatively with others to achieve goals.

• Proactively adjust one's style and/or efforts to complement those of the team.

• Develop positive working relationships with peers/colleagues.

• Share knowledge and/or provide support for team members.

• Contribute to and promote a positive and professional work environment/atmosphere.

• Job typically oversees the creation of written copy, graphic design, video production, or project management.

• May support multiple departments and/or enterprise work.

JOB QUALIFICATIONS

• Bachelor's degree in a related field

• 2+ years of work experience in a related job disciplin

PREFERRED QUALIFICATIONS

• Demonstrated ability to produce polished video content across formats (instructional, promotional, narrative).

• Experience with editing workflows, asset organization, and optimizing output for multiple platforms.

• Familiarity with tools commonly used across teams (e.g., Adobe Premiere, After Effects, or comparable solutions).

• Ability to translate complex concepts into clear, engaging visual narratives that resonate with diverse internal and external audiences. Skilled at using pacing, imagery, and emotional cues to enhance comprehension and impact.

• Experience crafting scripts for video, animation, or short‑form content—balancing clarity, tone, and audience needs.

• Ability to structure sequences, refine messaging, and collaborate with stakeholders throughout pre‑production.

• Proficiency in creating 2D/3D animations or motion graphics to enhance storytelling, explain processes, or elevate brand presence. Experience using animation tools (e.g., Maya, Blender, After Effects, ToonSquid).

• Understanding of the full content creation pipeline - from concept to final deliverable - collaborating with stakeholders such as marketing, communications, and clinical teams.

• Ability to create content consistent with organizational voice, tone, and visual identity - important for roles within marketing and creative services teams.

• Experience partnering with subject‑matter experts, internal clients, and project teams to gather requirements and deliver high‑quality media assets that meet strategic goals.