As an Analyst II specializing in Epic EMR (Clinical Documentation), your core responsibility is to lead and support education initiatives for the hospital’s Epic clinical documentation systems at Cincinnati Children's Hospital Medical Center. This includes designing, delivering, and evaluating training programs that support inpatient nursing, respiratory therapy, allied health professionals, and unlicensed assistive personnel in effectively using Epic to support clinical workflows and patient care.

In this role, you will manage multiple concurrent training efforts and enhancement initiatives, develop and maintain clinical documentation curricula, and support ongoing optimization of Epic functionality through education and system knowledge. This is one of the most active training roles, facilitating two to three classes per week while concurrently managing 10 to 15 enhancement or project-level initiatives at any given time. In addition, you will support curriculum review, ongoing maintenance, and management of the Epic training environment to ensure content remains current, effective, and aligned with evolving clinical workflows.

This position is open due to internal growth within the Epic team, creating an opportunity to step into a highly visible, fast-paced training role supporting clinicians across the organization.

Please note that this position follows a hybrid work model and requires periodic on-site presence to support training delivery, collaboration, and operational needs.

JOB RESPONSIBILITIES

Build / Configuration / Release Management

• Analyze, design, implement, and maintain moderately complex training systems that greatly improves understanding and navigation of Epic to support clinical care and patient management.

• Utilize development lifecycle processes, operating procedures, and documentation to implement and support system solutions.

• Drive the scheduling of clinical systems training and build environments to ensure currency and usability for end user training.

• Independently develop educational technology content for applicable use.

• Recommend opportunities for and participate in process improvement to advance education and learning processes, including content tracking, review, and revision.

• Drive the use of multivariate learning modalities to address adult learning styles and clinical system education needs.

Leadership

• Take ownership of tasks with a sense of urgency and drive them to completion.

• Take initiative and proactively identify work that needs to be done.

• Communicate with supervisors regarding overall issues and roadblocks.

• Identify appropriate resources needed to complete small to medium projects.

• Support communication on project-related issues and developments.

• Work effectively with cross-functional teams.

• Attend and participate in design and leadership team meetings for clinical applications deployed throughout the hospital.

• Consult with end users to ensure clinical system applications and training materials support global and unique patient care delivery processes.

• Network with internal and external experts to identify best practices for clinical system use and training.

• Promote the use of industry best practice tools to support efficiency and innovative education and learning.

Professional Growth & Development

• Maintain currency in the field by participating in educational opportunities provided by vendors and other customer connections.

• Conduct and participate in instructional sessions.

• Apply knowledge to continuously improve skills.

• Develop and maintain positive relationships both internal and external to CCHMC.

• Motivate others and encourage teamwork.

• Work well with others and foster a positive team environment.

• Prepare oral and written presentations.

Project Management

• Support and/or lead the design, development, and implementation of new and enhanced application requests.

• Support and/or lead project plans and other project-related documentation for moderately complex projects.

• Determine project scope and coordinate appropriate resources.

• Prioritize, organize, and complete assigned tasks and associated documentation based on supervisor or customer directives.

• Seek appropriate resources needed for activities.

• Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues.

• Work effectively with cross-functional teams to ensure proper system integration.

• Consult with and support the end user community to develop and validate requirements for system solutions.

Customer Support

• Develop collaborative professional relationships with customer groups and key stakeholders.

• Demonstrate advanced troubleshooting skills.

• Ensure outstanding end-user support, including monitoring Service Level Agreements for incident management and collaborating with other teams to ensure customer-centered support.

• Apply critical thinking to work through problems and identify positive solutions.

• Plan and execute user support through clinical system training and the creation and curation of advanced education and training materials.

• Adhere to and promote continual adoption of change management policies and procedures.

• Interact with all levels of staff throughout the Medical Center in a collaborative manner.

• Demonstrate a strong sense of personal accountability.

• Model outstanding customer service behavior, including timely and effective follow-up.

• Maintain CCHMC service standards of being Courteous, Attentive, Respectful, Enthusiastic, and Safe (CARES).

JOB QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education and experience

• 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

• EPIC certification.

• Prior eLearning creation experience.

• Bachelor’s degree in nursing, respiratory therapy, or a related clinical field.

• 3 years of experience developing and implementing training strategies focused on clinical information systems, including classroom training and content creation.

• Strong project management skills.