At Cincinnati Children's Hospital Medical Center, a nationally recognized leader in pediatric healthcare, the HIM Representative II plays a critical role in supporting exceptional patient care through the integrity and accessibility of health information. This position sits at the intersection of healthcare operations and technology, ensuring accurate, timely, and secure management of patient records that directly support clinical decision-making, compliance, and the patient and family experience.

As part of a highly collaborative environment, you’ll partner with teams across the organization while working in a fast-paced setting that values precision, accountability, and service. If you’re someone who takes pride in detail-driven work and wants to contribute to an organization dedicated to changing the outcome for children and families, this is where your impact truly matters.

JOB RESPONSIBILITIES

Patient Records

• Collects and reconciles discharged patient records from Inpatient units and Same Day Surgery.

• Collects outpatient records from clinical areas and other designated locations.

• Prepares documents for imaging according to established procedures.

• Sorts documents according to established prepping procedures.

• Converts and manages electronic images using electronic scanning technology.

• Operates scanners to produce high quality electronic images of documents.

• Uploads images electronically into the Imaging system, upon satisfactory completion of quality review.

• Identifies issues and initiates discussion to resolve.

• Prepares boxes of imaged paper records to be sent to offsite storage vendor, including creation of inventory of box content.

• Adds accounts to ChartMaxx when scanning of clinic shadow records necessitates special account creation.

Customer Service

• Provides assistance to other CCHMC staff members and customers by processing requests for patient information in a manner that adheres to HIPAA and HIM department standards, prioritizing requests for information, and trouble shooting issues.

• Assists with the appropriate release of patient information, upon request, according to CCHMC and department policies.

• Demonstrates flexibility in work assignments such that needs of all customers are met.

• Functions as an effective team member within individual teams and departmental teams.

• Coordinates requests for information related to research, payment, and healthcare operations.

Customer Service

• Effectively demonstrates communication skills related to conveying information.

• Promptly answers the telephone, acknowledge, greet, and assist any HIM Department customer.

• Researches information following well defined paths and responds to requests.

• Prioritizes multiple requests for information.

• Functions as a resource on Electronic Content and Record Management policy and processes.

• Acts as a liaison and works effectively with other departments, external agencies, and vendors.

• Troubleshoots in response to problems and poses solutions.

• Orient new staff to department.

• Function as an effective team member within individual teams and department teams.

New Hire Training

• Provides feedback to management on progress of training.

• Serves as a resource for newly hired EDMT staff on operating office equipment.

• Performs basic troubleshooting as a response to failure of technical equipment, engaging additional resources as appropriate.

Quality Review

• Performs secondary quality review for documents scanned during the training phase for EDMT staff.

• Performs secondary quality review of documents scanned that meet the destruction schedule.

• Ensures proper organization and maintenance of the medical record in all media.

• Maintains production and measurement statistics.

• Consistently meets department productivity and quality standards.

• Maintains a neat functional work space that is organized, safe, accessible, and that provides an effective and efficient environment for employees, patients, and families.

JOB QUALIFICATIONS

• High school diploma or equivalent

• 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

• Experience working with Epic, preferably in an HIM or patient records environment

• Experience with document imaging and electronic health record (EHR) systems

• Strong attention to detail with the ability to accurately manage sensitive information

• Prior experience in a healthcare setting

• Associate’s or Bachelor’s degree in Health Information Management (HIM) or related field

Primary Location

Offices at Vernon Place

Schedule

Full time

Shift

Day (United States of America)

Department

Health Information Mgt

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$18.16 - $22.25

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation's America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability