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Coordinator-Gift Shop

Cincinnati Children’s

Cincinnati Children’s

Cincinnati, OH, USA
Posted on Monday, June 10, 2024
Coordinator-Gift Shop-152537

Description

Expected Starting Salary Range: 16.89 - 20.06
SUBFUNCTION DEFINITION: Responsible for the everyday operations of the CCHMC campus gift shop


REPRESENTATIVE RESPONSIBILITIES
·Customer Service
Ensure consistent customer service, establishing a good rapport with customers. Assist customers with selection and purchases. Work with staff and volunteers to maintain customer service standards through direct contact with customers.
·Confidentiality
Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
·Daily Operations
Operate business machines (cash register, fax, credit card, copier, computer) and trouble shoot routine problems with basic business equipment. Assist volunteers in the daily operation of the Gift Shop. Answer the phone, take and deliver phone orders using excellent phone skills. Record daily sales and report any discrepancies in the receipts or bank to management. Responsible for closing cash registers and the necessary paperwork including the reconciliation of cash receipts and deposits. Involvement in fiscal inventory process, responsible for precount, pre count analysis of department inventory and discrepancy reconciliation.
·Merchandising and Shipment Processing
Restock merchandise and maintain desired cleanliness in the stock areas. Management of packing slips on merchandise received, managing damage reporting and back orders. May enter all incoming merchandise in the POS/Inventory management system checking for price/cost and margin discrepancies. Work with buyers to coordinate incoming merchandise. Maintaining supply levels on shop supplies such as wrap, boxes, tissue, bags, register tape, etc. Maintaining backstock for the displays established by the Shop Manager and Buyers. Assist with Gift Shop special events. Coordinate with CCHMC departments involving Security, Housekeeping, Maintenance and Shipping. Assist buyer in merchandise selection. May be asked to place orders and work directly with vendors. Lead merchandise movement and display and maintain awareness of customer merchandise preferences via inquiries. May be asked to attend industry trade shows and buying meetings. Stay current on industry trends.

Qualifications

EDUCATION/EXPERIENCE


Required:
· High school diploma or equivalent
·1-2 years of related work experience

Preferred:
- Experience in a retail specialty store with large volume traffic
- Must be able to work independently to complete the assigned departmental tasks in the Gift Shop.
- Should understand all aspect of retail including; Sales, customer service priority, theft prevention, stock movement and merchandising.

Unique Skills:

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).

Job

Customer Service

Primary Location

United States-Ohio-Cincinnati-Burnet Building Location C

Schedule

Full-time

Shift

Day Job

Job Type

Standard
Department Gift Shop

Employee Status

Regular
FTE 1.0
Weekly Hours 36

Salary Range

16.89-23.23