Patient Representative II, on site, remote 1 day a wk., experience working with medical certificates, immunization records and patient scheduling highly preferred
Cincinnati Children's Hospital
This job is no longer accepting applications
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Posted 6+ months ago
Patient Representative II, on site, remote 1 day a wk., experience working with medical certificates, immunization records and patient scheduling highly preferred-152536
Description
Expected Starting Salary Range: 19.73 - 24.05SUBFUNCTION DEFINITION: Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.
REPRESENTATIVE RESPONSIBILITIES
·Customer Service
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling across multiple divisions. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling across multiple divisions. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
·Revenue Cycle Support
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends.
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends.
·Safety
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks.
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks.
·HIPAA/Confidentiality
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your the position. Provide coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your the position. Provide coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.
·Compliance
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management
Qualifications
EDUCATION/EXPERIENCERequired:
· High school diploma or equivalent
Preferred:
· 3 - 5 years of work experience in a related job discipline
Preferred:
Unique Skills:
·Skill
Enterprise Health record software system proficiency in core modules. Successful completion of Preceptor Program and maintains active certification
Enterprise Health record software system proficiency in core modules. Successful completion of Preceptor Program and maintains active certification
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
Job
Administrative/ClericalPrimary Location
United States-Ohio-Cincinnati-3430 Burnet BuildingSchedule
Full-timeShift
Day JobJob Type
Standard Department General Pediatrics
Employee Status
Regular FTE 1.0
Weekly Hours 40
Salary Range
19.73-28.37This job is no longer accepting applications
See open jobs at Cincinnati Children's Hospital.See open jobs similar to "Patient Representative II, on site, remote 1 day a wk., experience working with medical certificates, immunization records and patient scheduling highly preferred" Workforce Innovation Center.