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Patient Representative II, on site, remote 1 day a wk., experience working with medical certificates, immunization records and patient scheduling highly preferred

Cincinnati Children’s

Cincinnati Children’s

Cincinnati, OH, USA · Ohio, USA
Posted on Monday, June 10, 2024
Patient Representative II, on site, remote 1 day a wk., experience working with medical certificates, immunization records and patient scheduling highly preferred-152536


Expected Starting Salary Range: 19.73 - 24.05
SUBFUNCTION DEFINITION: Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.

·Customer Service
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling across multiple divisions. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
·Revenue Cycle Support
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends.
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks.
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your the position. Provide coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management



· High school diploma or equivalent
· 3 - 5 years of work experience in a related job discipline

Unique Skills:
Enterprise Health record software system proficiency in core modules. Successful completion of Preceptor Program and maintains active certification

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).



Primary Location

United States-Ohio-Cincinnati-3430 Burnet Building




Day Job

Job Type

Department General Pediatrics

Employee Status

FTE 1.0
Weekly Hours 40

Salary Range