At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Claims Department is currently seeking an associate with superior customer service experience to provide claim concierge services to Key Account policyholders. The associate will act as a service coordinator between Key Accounts Claims, Underwriting, Loss Control, as well as policyholders and agents. This position is based at our Headquarters in Fairfield, OH. Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.

Starting Salary: $70,000 - $85,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• oversee and manage all aspects of the vendor program for third-party deductible collections
• work with agents/ policyholders and act as a liaison between the agent/ policyholder and Claims, Underwriting and Loss Control for low-touch Key Accounts policyholders
• develop claim handling guidelines specific to each policyholder’s needs
• provide claim loss reports to policyholders when needed
• collaborate with risk management administrator in educating policyholders and agents in the use of Cincinnati Risk Manager.

Be equipped with:

• significant experience overseeing and managing accounts receivable transactions and record keeping
• basic understanding of Casualty, Property Claims and Workers' Compensation principles
• knowledge of legal and claims concepts
• ability to compile data into reports
• ability to interact with executive level stakeholders within and outside the company
• consistently perform all responsibilities with a high level of proficiency
• excellent written and verbal communication skills
• ability to efficiently organize and manage multiple responsibilities and tasks
• motivated to independently identify, organize and complete tasks
• ability to proactively envision and plan to anticipate problems and continually refine processes
• ability to effectively collaborate and train and teach others

Bring education and experience from:

· Bachelors' Degree or have significant related work experience and insurance specific certifications

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.