Claims - Production Support Analyst I
Cincinnati Insurance Company
Description
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our HQ Claims Operations department seeks a claims production support analyst I. This role provides support for our claims systems and applications by acting as a liaison between the business unit, technical teams and vendors. This role is responsible for user acceptance testing and production support to ensure that implemented changes meet all business requirements. Responsibilities include addressing defects, recommending improvements and troubleshooting day-to-day issues for both internal and external users.
The pay range for this position is $475,000- $65,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
follow UAT procedures to create test plans, use test matrices, execute test cases and sign off test results
participate in knowledge transfer with business units on system release changes for identified sprints
provide outstanding customer service to resolve incidents by telephone, live chat and email during core hours of operation (8 a.m.-4:45 p.m. EST Monday - Friday)
analyze, diagnose and submit system defects
escalate and discuss difficult defects or issues and offer suggestions for successful incident resolution
demonstrate use of skills such as showing empathy, explaining options, root cause problem solving and active listening skills
use tools and software to manage and document all customer interactions
search, use and create knowledge articles as needed
provide proactive and ongoing communications to affected customers on unresolved production support issues or in-progress projects
follow up with customers to confirm application and/or outage resolutions promptly
support administrative tasks and projects related to claims management systems
participate in all required status meetings connected to assigned production support and UAT work
Be equipped with:
flexibility to deal with frequently changing priorities in a fast-paced environment
superior verbal and written communication skills
strong analytical and complex problem-solving abilities
the ability to interact and influence change across all levels of the organization and functional areas
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communication expertise to adapt messages to varying levels of the organization depending on the impact to the audience and their understanding of the change
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the ability to develop effective working relationships with associates, policyholders, claimants and agents
Bring education and experience from:
customer service experience in a high-volume setting
ClaimCenter experience and/or Guidewire certification (preferred)
Nice InContact, DevOps, Jira and Helix tool experience (preferred)
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.
