Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

Be ready to:

Team Leadership and Personnel Management

• supervise, coach and develop a team of eight associates responsible for claims financial operations
• set performance expectations, conduct performance reviews and support career development
• manage workload distribution to ensure timely and accurate completion of all tasks
• foster a collaborative, inclusive and high‑performing team environment
• provide training, guidance and troubleshooting support for complex financial or system issues

Claims Financial Operations

• oversee processing of Claim Center void/stop payment requests submitted by associates
• ensure timely handling of check copy requests for all claim types
• make daily positive pay (Pospay) decisions for checks presented to the bank that do not match the transmitted electronic file
• approve and process business partner correction requests
• manage the accuracy of master data for vendors in our claims system

Tax and Regulatory Support

• manage the generation and distribution of W-9 letters
• handle incoming calls and inquiries related to 1099 processing
• investigate escheat‑eligible items and ensure compliance with state unclaimed property laws
• coordinate the transfer of funds associated with unclaimed property due to escheated checks

File and Document Management

• process file copy requests in CMS and Claim Center
• identify claim files associated with unmatched, returned or undeliverable checks

Payment Processing and Oversight

• oversee issuance of expense checks and processing of expense exceptions
• lead and troubleshoot automated payment bots responsible for expense payments
• ensure financial controls are followed across all payment‑related activities

Continuous Improvement and Collaboration

• identify opportunities to enhance accuracy, efficiency and workflow design
• partner with IT, Claims, Finance and Compliance to resolve issues and implement improvements
• support audits, reporting needs and special financial projects
  

Be equipped with:

• strong leadership, coaching and communication abilities
• high attention to detail with a focus on accuracy and compliance
• the ability to analyze financial discrepancies and resolve issues quickly
• strong organizational and multitasking skills
• a problem‑solving mindset with the ability to improve processes and support automation
• proficiency in Microsoft® Office

Bring education and experience from:

• a bachelor’s degree in Business, Finance, Accounting or a related field (preferred) or relevant financial operations experience

• previous experience working in an operations organization and/or payment processing
• familiarity with W-9 and 1099 requirements, positive pay systems and check‑related financial workflows
• experience with Claim Center, CMS and other claims or financial platforms (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.