Program Director, Technician Earn-and-Learn Concierge Service Position Summary The Program Director provides strategic and day-to-day leadership for Cincinnati State’s Technician Earn-and-Learn Concierge Service for the Southwest JobsOhio Region. The Director leads a coordinated, employer-centered service model that helps eligible JobsOhio-industry employers start or expand registered apprenticeships, for-credit associate-degree pathways, and non-credit pathways articulated to college credit. The position ensures that employers receive responsive, neutral, and practical guidance from initial outreach through incentive application, program implementation, milestone achievement, and ongoing follow-up. This role requires a workforce leader who can combine operational discipline with trusted relationship management. The Director must protect provider neutrality while ensuring that the team advocates actively for employer needs, coordinates regional partners, and negotiates workable solutions when standard training schedules, formats, offerings, or timelines do not align with business operations. Essential Duties and Responsibilities Program leadership and contract performance - Lead implementation of the Technician Earn-and-Learn Concierge Service in accordance with JobsOhio requirements, Cincinnati State policies, approved scope, budget, performance measures, and reporting expectations.
- Translate program requirements into clear operating procedures, service standards, workflows, staff expectations, and employer-facing practices.
- Serve as the primary operational contact for JobsOhio and the Concierge Lead; prepare for operating reviews, resolve implementation issues, and ensure timely completion of deliverables.
- Monitor employer reach, incentive applications, pathway launches or expansions, participant enrollment, milestone conversion, employer satisfaction, regional coverage, response time, and data quality.
Staff and caseload management - Recruit, onboard, supervise, coach, and evaluate two part-time Concierge Advisors and a part-time Performance & Systems Analyst.
- Assign and rebalance employer portfolios based on geography, employer complexity, industry experience, relationship continuity, service intensity, and staff capacity.
- Provide direct employer support during launch, workload surges, complex engagements, or escalated negotiations.
- Maintain a workplace culture centered on responsiveness, collaboration, sound judgment, inclusion, accountability, and continuous improvement.
Employer and regional engagement - Coordinate employer outreach and lead generation with JobsOhio, JobsOhio Network partners, workforce boards, OhioMeansJobs Centers, chambers, sector partnerships, education providers, and other regional organizations to expand participation and avoid duplication.
- Support employers of varying sizes and levels of readiness, including employers with no formal training infrastructure, informal OJT, stalled programs, retention challenges, capacity constraints, or multiple locations and providers.
- Ensure recommendations are based on employer needs rather than institutional preference; maintain employer choice and provider neutrality.
- Lead or support complex discussions with training providers to secure feasible schedules, delivery formats, locations, cohort structures, content, pricing, and implementation timelines.
Service quality and technical oversight - Ensure consistent delivery of employer screening, high-level needs assessment, model-selection support, resource navigation, warm referrals, incentive application assistance, milestone documentation support, follow-up, and satisfaction tracking.
- Maintain working knowledge of registered apprenticeship, related technical instruction, OJT documentation, credit and non-credit education, articulation, cooperative education, employer match requirements, workforce funding, and incentive milestones.
- Review complex employer plans and referrals for accuracy, eligibility, feasibility, and alignment with business needs.
- Use employer feedback, performance data, staff experience, and the statewide community of practice to improve service delivery.
Systems, reporting, and stewardship - Ensure complete, accurate, and timely employer activity records, pipeline information, satisfaction results, milestone data, and required reports.
- Oversee appropriate use of the CRM, Microsoft 365, digital intake and assessment tools, secure document management, dashboards, workflow automation, and approved AI-assisted administrative tools.
- Manage project resources responsibly and coordinate with Finance, Information Technology, Institutional Research, Marketing, Cooperative Education, the Workforce Development Center, and other College units.
- Participate in required training and the Concierge Lead’s monthly community of practice and incorporate statewide guidance into regional operations.
Minimum Qualifications - Bachelor’s degree in workforce development, business, education, public administration, human resources, economic development, organizational leadership, or a related field.
- Five years of progressively responsible experience in employer-facing workforce development, talent development, education and training, economic development, or a closely related field.
- Three years of experience leading staff, complex projects, regional initiatives, or cross-organizational partnerships.
- Demonstrated success engaging employers of different sizes, industries, and levels of organizational maturity.
- Working knowledge of earn-and-learn models, including registered apprenticeship and credit or non-credit training pathways, or demonstrated ability to develop this expertise quickly.
- Experience using CRM, project-management, data-reporting, and Microsoft 365 tools to manage work and performance.
- Strong written, verbal, facilitation, negotiation, problem-solving, and relationship-management skills.
Preferred Qualifications - Master’s degree in a related field.
- Seven or more years of employer-facing workforce or talent-development experience.
- Experience with JobsOhio industries, registered apprenticeship, community colleges, Ohio Technical Centers, workforce boards, OhioMeansJobs, cooperative education, or credit articulation.
- Experience managing a grant-, contract-, or performance-funded initiative, including budgets, compliance, metrics, and formal reporting.
- Established relationships within the Southwest Ohio and tri-state workforce ecosystem.
| Core Competencies Employer-centered leadership and consultative service | Strategic and operational execution | | Staff development and performance management | Regional partnership and coalition building | | Negotiation and conflict resolution | Sound judgment and provider neutrality | | Data-informed decision-making | Clear executive and employer communication | | Adaptability and continuous improvement | Commitment to equitable access and inclusive service | Work Schedule and Conditions - Regular travel throughout the Southwest JobsOhio Region, including employer, provider, partner, and Cincinnati State locations.
- Occasional evening or early-morning meetings and regional events may be required.
- Work is performed in office, virtual, education, and employer environments; reasonable accommodations will be provided consistent with applicable law.
This position description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as program needs evolve. Details: This grant starts in fiscal year 2026-27. It runs for 2 years and may be renewed. Reports To: Director, Career Center Minimum Compensation: $73,000/year Contract Affiliation: Non-Bargaining Status: Fulltime Classification: Exempt BENEFITS:
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options: - Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
- Dental Insurance (employer covers 100% of the premium)
- Vision Insurance
- NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
- Flexible Spending Accounts and Health Savings Account (employer contributions)
- Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
- Life Insurance and AD&D Insurance (employer paid)
- Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
- Pet Insurance
- Employee Assistance Plan for employees, spouse and dependents
- Tuition Waiver for employees, spouse and dependents
- Tuition Reimbursement
- Free parking
- 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
- Employees at Cincinnati State qualifies for Public Service Loan Forgiveness
RETIREMENT:
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.
CINCINNATI STATE IS AN E-VERIFY EMPLOYER:
If you're hired, you must complete a Form I-9, which verifies your identity and your legal right to work in the U.S.
You'll need to provide original, acceptable documents—no photocopies—to complete the I-9 process.
A list of acceptable documents can be seen here: USCIS I-9 website
STATEMENT OF COMMITMENT - The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth.
- The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.
- The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly.
- The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.
- The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.
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