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Emergency Communications Instructor (Part-Time)

City of Cincinnati

City of Cincinnati

Marketing & Communications
Cincinnati, OH, USA
Posted on Tuesday, September 12, 2023
Print (https://www.governmentjobs.com/careers/cincinnati/jobs/newprint/3152295)


Emergency Communications Instructor (Part-Time)


$27.14 - $29.21 Hourly


Ohio 45202, OH

Job Type

Part-time Unclassified

Job Number



City Manager's Office


Emergency Communication Center

Opening Date


Closing Date

  • Description
  • Benefits
  • Questions
General Statement of Duties


The primary function of the Emergency Communications Instructor is to provide continuing education instruction to Emergency Communications Center personnel on topics such as 9-1-1, dispatch and emergency communications best practices, protocol systems, 9-1-1 technology and PSAP operations. A person in this role will provide one-on-one and classroom-based refresher education for 9-1-1 call-taking and police dispatching staff. The instructor will develop lesson plans and deliver engaging training to develop the skills of department staff. The instructor will work under the direction of the ECC Training Manager.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge Of

Computer aided dispatching methods, systems, and equipment as applied to law enforcement, fire, and EMS dispatching.

911 and all related telephone systems/call handling.

All phases of emergency communications.

Knowledge of Association of Public Safety Communications Officials (APCO) Telecommunicator, Emergency Medical Dispatch, and Communications Training Officer training principles.

Department policies, procedures, principles, and practices.

Effective teaching and learning techniques.

Motivational and organizational skills.

Ability To

Conduct formal instructor lead and informal telecommunicator training.

Develop training materials pertaining to 911 telephone, Computer Aided Dispatch, and radio communications systems.

Read, understand, and interpret operating procedures and to communicate orally and in writing.

Provide continuous attention to safe working and operating procedures.

Provide or collect information, coordinate projects or activities, and to solve or negotiate solutions to problems.

Use a personal computer or word processor to develop and/or maintain lesson plans, spreadsheets, databases, and presentations.

Effectively evaluate trainees and provide additional instruction as needed.

Program and operate audio visual equipment.

Perform moderate to strenuous physical activity.

Work irregular hours.

Successfully pass a police records and background investigation.

Ability to travel to obtain additional training and certification.

Skill To

Currently possess, or be able to obtain/maintain the following certifications:

APCO Public Safety Telecommunicator (PST) Instructor

APCO Communications Training Officer (CTO) Instructor

IAED Emergency Medical Dispatcher

IAED Medical Instructor

IAED Emergency Telecommunicator Course (ETC) Instructor

Required Education And Experience

Each applicant must have ten (10) years of experience as a 9-1-1 telecommunicator


three (3) years of experience as a 9-1-1 Communications Training Officer


three (3) years of experience as a 9-1-1 center supervisor


combination of applicable APCO, NENA or IAED training, certifications and public safety experience.

Experience must have occurred within the last five years.

Other Requirements

This is a sensitive classification, and each applicant must successfully pass a police records and background check, and be able to remain certified as a Criminal Justice Information Systems operator.

May be required to assist with other training within the Emergency Communications Center as directed by the ECC Director or Training Manager.

May be required to travel to obtain additional training and certification pursuant to this job classification.

May be required to instruct training courses during business hours, in the evening and on weekends.

Military Education & Experience Evaluation

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

Examples Of Work Performed

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Instructs Department personnel in emergency call-taking protocols, dispatching protocols, 9-1-1 center technology, software and operations.

Assists in the coordination of training programs and the development of lesson plans.

Plans, organizes, schedules, and directs activities corresponding to Emergency Communications Center staff continuing education.

Prepares and maintains records and reports associated with training and certifications in a computer database.

Maintains, or obtains if needed, instructor certifications related to emergency communications.

Maintains, or obtains if needed, instructor certification in CPR.

Transports training equipment as needed.

Perform related work as required.

Working and Physical Conditions

HR Contact:Latrice Ponder- Latrice.ponder@Cincinnati-oh.gov

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.


The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day


Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving


Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible Dependents Include

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")


Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.


By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers. Please indicate you have read and agree with this information.
  • Yes, I understand and agree

Which of the following qualifications do you possess?
  • 10 years of experience as a 9-1-1 telecommunicator
  • 3 years of experience as a 9-1-1 Communications Training Officer
  • 3 years of experience as a 9-1-1 center supervisor
  • Combination of applicable APCO, NENA, or IAED training, certifications, and public safety experience
  • None of the above

Please describe your experience training employees on topics such as 9-1-1, dispatch and emergency communications best practices, protocol systems, 9-1-1 technology and/or PSAP operations.


Please describe your experience developing lesson plans.


Please describe any applicable certifications you possess (e.g. APCO, NENA, IAED).


I understand I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at 855-524-5627.
  • Yes, I understand and agree
Required Question


City of Cincinnati


805 Central Avenue Suite 200

Cincinnati, Ohio, 45202