This employee will provide direction, ideas, innovation and leadership to the Billing Operations and Collections Section of Water Works. Responsibilities include ensuring compliance with divisional and departmental policies and procedures, initiating direction for all activities within the division or section, and supervising and monitoring the activities of subordinate personnel. Performs related duties as required.

The Billing Operations and Collections Section is responsible for the management of the Utility’s billing and collections activities, including customer accounting such as adjustments, refunds and write-offs, customer account audits, accounts receivable, past due debt collections, change of ownership, bankruptcies, and service line dismantle requests.

This employee performs a variety of administrative tasks involving the management of a division or section of a city department. Responsibilities include ensuring compliance with divisional and departmental policies and procedures, initiating direction for all activities within the division or section, and supervising and monitoring the activities of subordinate personnel. Performs related duties as required.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Computer resources to obtain and analyze information in various output formats.
Appropriate city, state, and federal laws, regulations, and procedures.
Intergovernmental relationships, responsibilities, and funding authorities.
Legislative and administrative policies, procedures, and functions of municipal government.
administrative and management principles regarding program evaluation, staffing requirements, tables of organization, and administrative analyses.
Budget methods for municipal government and for programs funded with monies from the federal government.
Principles of supervision and staffing.
Principles of customer service.

Skill to:
Operate appropriate computer equipment; use properly all related hardware and software.
Actively listen in a variety of situations.
Assess the performance of self and others.
Communicate clearly and concisely both orally and in writing.
Practice effective time management.

Ability to:
Implement and maintain positive employee relations.
Promote and maintain highest integrity throughout all personnel.
Process information with a high degree of attention to detail.
Identify, analyze, and solve complex problems.
Develop and employ information systems using various types of data.
Generalize and make appropriate inferences from available data and observation.
Plan complex work processes and procedures for self and others to follow.
Formulate innovative ideas and approaches to management situations.
Make decisions based on a logical analysis of information.
Develop graphic presentations and reports.
Conduct an evaluation of a program.
Observe and analyze operations.
Plan, staff, direct, and coordinate work projects.
Establish and maintain effective work relationships with officials, colleagues, and the general public.
Show appropriate assertiveness and tact with colleagues and the general public.
Maintain confidentiality of City or employee information.

Qualified applicants must meet all criteria in one of the following requirements:

A minimum of five years of supervisory/management-level professional work experience with a Bachelor's degree in Business Administration, Public Administration, Political Science, Management, Budgeting, Finance, Accounting, Economics, Human Resources, or a related field .

OR

A minimum of three years of supervisory/management-level professional work experience with a Master's degree in Business Administration, Public Administration, Political Science, Management, Budgeting, Finance, Accounting, Economics, Human Resources or a related field.

OR

A minimum of two years of experience as a Senior Management Analyst, Senior Administrative Specialist, Senior Human Resources Analyst or similar classification with the City of Cincinnati. Additionally, each applicant must have a Bachelor's Degree from an accredited college or university in Business Administration, Public Administration, Political Science, Management, Budgeting, Finance, Accounting, Economics, Human Resources, or a related field. A Master's Degree in one of the above fields may be substituted for one year of experience.

OTHER REQUIREMENTS
Must be an excellent communicator and team builder.

Environmental Conditions: Indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; automobile travel within the City may be required.

Physical Conditions: Duties may require maintaining physical conditioning necessary for sitting and standing for prolonged time periods; light lifting and carrying; general manual dexterity required; must be able to operate assigned vehicle.